Hub Group, Inc.Reviews of hubgroup.com

I haven’t even received my order and already have had a bad experience. Scheduled a delivery date and was given a 12 hour window! Who does that. I arrange my day and 4 hours into the expected 12 hour window I get an email stating it will now be tomorrow. Nice notice. Call customer service and was told it didn’t fit in the truck. After telling them I already took the day off and would like a better window then 12 hrs for the next day and was put on hold. No word, no just a moment, no I’ll check, nope just perpetually on hold for ten min. I call back and it goes right to voicemail. Other previously read emails are correct about this company. Shit rolls down hill, so I can only blame the leadership of this company.

How does a company stay in business with such poor quality! I wouldn’t use this company to pick up dog $hit!

If I could give 0 star I would . Told me delivery will occur between 1-5 . I paid someone to stay at house to receive delivery and No show , no phone call till next morning when they said next delivery can be done in 3 days between 1-5 . So I rescheduled , paid somebody to stay at house to recieve firepit from fountainful . Again no show and no phone call. Worst company on this planet .

This is a horrible company. Worst customer service I have ever experienced. They were suppose to be here on 11/5. That did not happen. Then they said 11/6 BTW 9am -11am. They did not show up in the window. I called after 11am and the customer service reo was zero help. Still waiting. I cant belive JC Penny works with this co. It is a bad reflection on them.

Received email to schedule a delivery. I scheduled and 2 days later started getting text messages about a upcoming delivery 3 days before the date I actually scheduled it for. Not option to reply. No person available to speak to in their phone system. No option to change scheduled delivery. They simply decided to attempt delivery ignoring my scheduled delivery. I contacted the furniture company I purchased from and they also tried to call Hug Group Last Mile as well and was unable to get a person. I was not home and they eventually had to come back on the actual scheduled delivery date. Poorly run operation with no customer service at all.

They have my item from Home Depot for a month and a half now. They don’t even know what is happening when I call in they can’t even accurately track the item as to where it is. How can the delivery company NOT know where the item is? Someone inside is probably keeping everyone’s items and never delivering them on purpose. They’re super shady and probably thieves inside too keeping these items for themselves. Don’t let them get away!!!

no stars should be a option.. formerly called 'one whatever'... they changed the name with the same ppl/results... was forced to use them by home depot... I had (7) different delivery dates...still has not received vanities.. under their prior name... they left our boxes by the road... customer service is a joke

THERE SHOULD BE A ZERO STARS OPTION. DONT USE HOME DEPOT BECAUSE IF YOU HAVE A RETURN THAT NEEDS TO BE PICKED UP THEY USE THIS HORRIBLE RUDE COMPANY. THEY HAVE NO REAL TRACKING, THEY ARE RUDE ON THE PHONE WHEN THEY FINALLY GET AROUND TO ANSWERING AND FORGET ABOUT CHAT AS WELL. AFTER THIS IM WRITING TO THE BBB AND CALLING HOME DEPOT SO THEY STOP USING THIS BS COMPANY