Hub Group, Inc.Reviews of hubgroup.com

They sux i hope they go out of business. their last mile delivery service is trash they don't call you they don't confirm they are coming or email you, they did not show up and i wasted a whole day waiting for them. they rescheduled our mattress from jcpenney to the next day without even telling me. i won't be ordering anything from jcpenney again or anyone that use their crappy service, theres no call line either. all you can do is chat. their service is complete garbage they dont' care about their customers at all. if i could i'd give zero stars i'll never use or buy anything that use them as a delivery company.

I would give a -10; 40 minutes I will never get back. Final mile guys inept, complained I didn't have a sidewalk... perhaps because I live in the forest..., had broken jacks, and wanted to leave a 600+ plus generator in the dirt (forest) drive for a 70 year old woman to deal with. I tried numerous ways to contact hub group...perhaps they are as inept as the unqualified, unprepared, clueless delivery guys. Maybe Hubgroup won't answer the phone because all they get is complaints. My next step is contacting Amazon.

I have had 2 horrible experiences with HUB group for 2 different types of delivery services. One being an Echelon bike that was supposed to be replaced as it was defective. When the new bike was delivered they refused to take the old bike away stating Echelon had not told them to remove even though I had an email confirming that it was to be removed they did very little to try to make it right and stated I had to go through Echelon. They didn't seem to even understand all the components of the new bike. When I called Echelon they stated they would request for the same company to come back to remove the old defective bike and the company refused stating we were too far out for them to make it worth while and now i'm stuck having to remove this myself at my own cost. I also ordered new appliances recently through GE and was given a delivery date a month in advance I took off of work and re-arranged my entire schedule to accommodate. I never received notice or a phone call with a delivery window despite leaving my number for a return call. On the day of delivery at 11:13am they called to state my delivery would be the following week between 7a-4p. No explanation given. I stated I had a saved screenshot from them stating a different date. They even stated they had no idea how I could have gotten a confirmation even though it came from their own site... They refused to escalate the matter or furnish any kind of excuse. I truly hope that GE stops using them they are an abysmal service and GE is not.

We had two delivery drivers are at our home yesterday to deliver and install a microwave. They showed up and were extremely difficult, rude and disrespectful. They refused to install our microwave and stated that they didn’t have enough time and needed to get back on the road to get home. During our interaction they began to get frustrated and speak in Spanish thinking I couldn’t understand them. We did understand you and didn’t appreciate your unkind words and foul language. There are people out there that are bilingual! Horrible company, horrible workers and a total waste of our time. I pray we never have to encounter this company or their employees again.

Anytime and I mean ANYTIME you see that this company is going to deliver an item, just know: 1. They will not come on the day they first state 2. When they do come, the item will not be on the truck 3. They will scratch up or mess up something and no recourse. Companies, please pick better delivery company!! They have horrible checks and balances and no customer support.

Unbelievably incompetent, unprofessional, and downright TERRIBLE! Had 3 different pickup dates scheduled and they didn't show for any of them. That's 12 hours of me sitting around waiting. No phone call, no text, nothing, just a no show. Forget about calling customer service - long hold times and rude reps. Then all you get is someone will be in contact with you in 24-48 hrs, but they don't... so you end up calling them back and wasting another hour on hold. Only use this company if you like sitting around waiting on them not to show up.

I would give ZERO stars - they won’t come back to pick up a damaged refrigerator- they keep canceling their pickup times 4 times now and not rescheduling. Won’t return calls or never can get ahold of a live person. Extremely disappointed that Home Depot would continue to use this 3rd party company. This has been going on since November!

Held product for a week in the local warehouse. Zero communication from the office staff. Attempted to reschedule 3 times, on hold for 30 minutes to be dismissed by some operator. The only one who tried to help was the driver.