HTGSupplyReviews of htgsupply.com

Wow, best online company I have ever dealt with. Don't know what the other reviewer is talking about?? If he had a problem, why didn't he call? Talked with a guy on the phone for about 25 minutes that helped me get exactly what I needed, even sold me a less expensive unit than I had originally wanted. These techs are super knowledgeable, most of the other guys selling stuff online, you can't even call, and if you can, they have no idea of what they are selling. HTGsupply has my business forever. When I am near to the Taylor MI store I always stop there, but I live about 3 hours away, so I usually order online, prices are about half at HTGsupply than they are at some of the local hydro shops, I even took a defective pump that I had bought online and they replaced it at the Taylor store, no problem

After a total of 5 emails and two weeks waiting, I have heard NOTHING back from HTG. HORRIBLE customer service. AVOID LIKE THE PLAGUE!

I used to order from the website, but now they opened a huge store less than an hour from my house. I haven't had any problems with the stuff from the website or the store. I have purchased from them since about Sept of 2007. I had a problem once that I ordered the bloom bulbs instead of the grow, but they were able to correct it for me so NO PROBLEM.