HSA BankReviews of hsabank.com

My company uses HSA Bank for Flexible Spending and HSA accounts, and my experience has been extremely frustrating. The customer service representatives are often rude and unable to locate basic account information—even the same data used for login. They denied coverage for my son’s emergency room visit, insisting on an itemized receipt. When I provided a copy with only the relevant details (the $250 copay), they were upset that I removed unrelated information. This was unnecessary since the copay was the only charge their card covered. If you have the option, I strongly recommend choosing another provider or advising your company not to use HSA Bank. The level of inconvenience and poor service is unacceptable.

I totally agree with those reviewers that wished they could give a 0 rating! This "bank" only cares about hanging on to your funds for their benefit! When I closed out my acct, just now, they had the balls to charge me $25 dollars to electronically transfer my money to my bank of record. All the have to do is punch in about ten keys to do it! If you read these reviews, STAY AWAY FROM HSA "BANK"!

They (supposedly) sent out a new HSA debit card. Never received it. They turned off my old card (which was not expired). When I called in September, they said they would turn off the card I never received, and issue a new one. Three weeks later, I still had no card. Called back - turns out they never turned off the card they sent that I never received, AND never sent me a new card. So I asked them to send it again, and they said it would arrive by Oct. 24. I called today, now they say the card was sent Oct. 11 and will *probably* arrive by Oct. 30. I've been without an HSA debit card now for two months. They never should have turned off my original card in the first place, because it WASN'T EXPIRED. Stuck with them through my job, but I would NEVER open an account with this bank on my own. Customer service seems to take pleasure in your distress. Horrible bank.

If I can rate 0 , I will. Very bad and terrible experience and service with HSA bank claim, spent lots of time ad effort for $450 reimbursement, still does not work. Each time I call different agent just provide different answers, so confusing, misleading, and finally they tell me you can not claim since due date is over. I gave up, but I post here to warn other clients that be careful to choose HSA bank.

My utter dissatisfaction with the support I have received while attempting to close my HSA account. Over multiple attempts, I have had to make numerous calls, and each time, the information provided by your agents has been incomplete, inconsistent, or unclear. The agents are incompetent as well as they speak rudely. Despite my efforts to follow the instructions given, the account closure process has not been completed efficiently, causing unnecessary frustration and wasted time.

They denied a claim from my eye doctor. I submitted the receipt and they said it was fine. Several months later they required it for the SAME CLAIM! Wait time of 2+ hours on the phone and the online chat was extraordinarily unhelpful. In 20+ years of having FAS/HSA accounts I have never had a medical claim from a legitimate medical provider be questioned. Name of the doctor’s company even says “Eye care” in the name. I’m going to ask my HR company if there are any other options to use.

HSABank deactivated my VISA debit card before their replacement MasterCard card arrived. I did not request the change. My current card does not expire until 12/27. HSABank customer service is aware that the new card is still in transit but did nothing to reactivate my current card until the new one arrives. Terrible customer service.

Dear HSA Bank, The app stopped working but you did not let me know that. Instead you just let me waste your time figuring it out. After trying several times over the last two days to reset passwords etc I called the 'help' line only to finally be told the app is down and I'll have to wait 2-3 more hours to try and reset again. I hope you are actively trying to do better.