HSA BankReviews of hsabank.com

Paid my dentist with my HSA Bank card back in June, learned months later they never received payment. Customer service informs me the transaction was cancelled yet the funds -- $224 were never credited back to my account. First time I called, I was told the funds would be refunded to my account within 2 weeks. Funds never arrived. Called again and was told I needed to fax or mail a dispute form and then wait another two weeks. When I ask to be transferred to a supervisor or someone who can better assist me, I'm told there are no options. Additionally, the dispute form requires customers to include all 16 digits of their debit card on an insecure and unencrypted form. What could go wrong there? Zero opportunity for fraud/abuse! Terrible support, terrible systems.

Used to have decent investing options. Now switched to a high fees options. Also they take a fee every month for banking with your money? Crazy. My employer uses HSA bank (unfortunately) so I just transfer funds (TOA, transfer of assets) from the account quarterly to a Fidelity account that has awesome low fee super flexible investing options with no fees, and 4% interest on all cash. A much better option. Last thing - when I do the TOAs (transfer of assets) with Fidelity, they handle everything (great). I've done TOA's from other institutions, and the two banks generally communicate well and play nice. HSA bank has a "confidentiality policy" that they use as an excuse to not update other institutions on the status of TOA's when you are transferring money OUT of HSA Bank. Even though you filled out and signed a form with another institution which is getting funds from your HSA account on your behalf, they won't update the other bank. What a load of nonsense. HSA bank is bad.

Absolute scam. They won't process a sale order to move investment to cash. You can't close your account until investments are sold. They "can't see a pending sales order" (submitted 5 times with agents on the line to 'make sure I did it right). Still can't see the pending order. So money is entirely trapped. SEC complaint filed. Run.

My employer uses HSA bank to mange employees FSAs. HSA bank requires we submit receipts for medical expenses paid using our HSA credit card despite receipts being from MD offices, HC agencies, claiming they need confidential health info such as our diagnoses due to IRS demands. They say they are denying our legitimate HC expenses. This is the only management company Ive had who demands my confidential HC info. I do not believe the IRS wants or needs this info. This is a way for them to deny my claim and avoid paying for legitinate HC expenses.

There is almost zero chance you're using them on your own so RUN and and TELL your employer that this company is garbage and shouldn't be used. Have your fellow employees petition to REMOVE them as your HSA/FSA manager. The company completely fails to fully safeguard account holder information and in our estimation is susceptible to scam/exposing both EMPLOYER and EMPLOYEE data. Customer service: ABSOLUTELY THE WORST. completely unreliable and unknowledgeable. They have and will flat out lie to account holders. You will sit thru the phone tree and possibly have to call back multiple times and spend an unreasonable amount of time on the phone NOT getting the information you seek. I've called 5 times to get 2 questions answered and they prematurely hung up, gave me a "they're having technical issues message" and gave me the survey instead of putting me on hold on 3 of those calls (respectively). Worse yet the complete incompetence of this company does not inspire confidence that one's money is properly being invested or guarded.

Words cannot describe how bad this bank is. Pull your money out if you can, and just pay the taxes.

I’ve contacted HSA Bank multiple times about not receiving my HSA card since September, and every agent has given me a different excuse. On my fourth call, when I finally asked for a supervisor, the agent flat-out told me no. My latest email response told me to “order a card online,” even though that option doesn’t exist. I still have no card, no access to my own money, and I’m stuck paying medical expenses out-of-pocket. This has been dragged out for months and feels like my funds are being held hostage. I would not recommend.

The only reason I'm giving it a one is that Trust Pilot won't allow me to give a zero. HSA Bank's investment options and capabilities are so limited as to be virtually useless. The only reason I can see anyone using their services is because like me there is no other option given by their employer and/or plan. It's hard to imagine how or why anyone would willingly use the HSA Bank's services. They claim they might someday add some basic functionality that every other brokerage already has but of course there's no plan or information on when or if anything might get better. It's literally like a bad joke that this company could convince anyone they're qualified to hold account assets and/or build a viable trading platform ... but unfortunately they hoodwinked someone and it's a very real problem.