HSA BankReviews of hsabank.com

The bank allowed a large amount of non-medical expenses to come through on my debit card that I did not make. Communicating with them about how to file a dispute of these transactions is nothing short of dismal and pathetic. They have made it clear that they do not have, nor wish to implement, a valid system by which customers can dispute charges. This is costing me almost $700 so far - on a medical expense account no less - DO NOT DO BUSINESS WITH THIS BANK!

Money stolen from my HAS account, some $18k, in early January 2026. As to today 3/7/26 no resolution. Most concerning! In addition, they cannot reinstate me into online access of my account. Each failed phone call last 30-60 minutes. Their system, not the employees, is wasteful and stressful. It makes me feel as if I stole the money not the thief. Look elsewhere for a more user-friendly vendor.

Do not appreciate speaking with a person I cannot understand, who is not helpful at all or able to resolve my issue and hold time was ridiculous. Don't care what rates are, not worth it. Will be closing this account.

The worst experience ever!!!! App does not work, website does not work, cannot submit expenses. Call support and all they can say is that the system is down everytime I call. How is someone suppose to get their money when the sites never works?

Things were fine until I needed to close my account. I did all the paperwork as requested and then waited, and waited. Finally I called to check and they said the form was not dated, so they could not execute it. 1) I double checked and *yes it was dated* next to my signature line - I had pdf'd and sent it and I was looking directly at the pdf and it was dated. 2) If a form is received with some error aren't they responsible for contacting me to let me know so I can correct it? TL;DR when you try to leave they will make it difficult.

I have an HSA brokerage account through HSA Bank. Probably one of the worst brokerage accounts I’ve ever had. The transition from Schwab to HSA bank was supposed to make managing an HSA account easier but that has been anything but the case for me. I have frequent login issues relating to the HSA Bank app. There are also consistent delays and errors in transactions using the HSA Bank app to purchase shares of stocks and moving funds, dropped phone calls to (and inconsistent representations by) representatives that make the experience with HSA Bank more burdensome and frustrating than necessary. Communicating these issues to HSA Bank either over the phone or by email has not resolved any of them for me.

Apparently my HSA debit card was compromised. Since they didn't let me know, I only found out about it when my card was rejected at the pharmacy. After repeated calls to them (they will not call you even though they promise to) I found out today that it will be 10-14 days before I have a new card. In the meantime I have medical expenses to pay. This is the worst customer service.

Zero stars!!! Why do u need all this stupid paperwork to prove it paid a medical bill when its paid to a medical facility!! Get real!! Customer service is crap and is no help!