HSA BankReviews of hsabank.com

worst bank I've ever dealt with, surprised they are still in business. Customer service straight up hung up on me and I hope no companies keep business with them for the sake of the employees' mental health.

The worst bank ever…. Terrible service and I coil wrote a novel i the repeated cluster messes I have encountered with them. Yes, tax conservations, and system limitations are a complex component of HSA administration, but these folks are SLOW and I am convinced they generate revenue from “float” time on consumer transactions and high account fees. Go somewhere elae if ou are considering an HSA

Horrible customer service! Unable to get responses or talk to upper management concerning contribution errors. We will be leaving this company very soon.

Genuinely HATE this bank. Wish I could give it 0 stars for the wort platform to exist. Both cash and investment options suck. My prior employer clearly hated the staff so much that they transitioned us from Schwab to HSA Bank. Rollover is a nightmare. They say no fees but do in fact have fees. They are unwilling to assist and initiate transfers or work with other custodians.

Bottom tier customer service period. If you contact their email, you get an automated response to call them. If and when you get through on the phone, nobody knows anything about anything. Every interaction with their customer service is horrible.

My company moved our FSA to HSA Bank recently. That's where nightmare starts. This bank seems knows nothing about FSA expenses and require card holder to provide EVETYTHING to prove the expense is legit... From ER visit to pediatric office visit, from annual physical to prescription purchase... when I called their customer service to complain, their response was rude and irresponsible! They said those documents were requested by IRS and my employer which are lies!! employers, if you hate your employee, please use services from this bank.

Enrolled Dec 2025, called because card had not arrived. Was offered to get a replacement, that it would take 10-14 days. I asked if the original one might be delayed and requested the lady NOT send replacement that I would wait. Sure enough the card arrived, I tried using and was denied benefits. I called again, it was explained that the card could not be used because it was replaced. To wait for new one. Well, waited and nothing happened called again. Was told they couldnt expedite a card, but would send checks. No one uses checks. I called again today, to be told card was mailed in Feb that it might be lost again, they would request a replacement to wait another 10-14 business days, then another 7 days after receipt to use the card. It is middle of march and I cant get meds, or healthcare - so I asked to speak with a manager (escalate) they transferred me to an automated survey and disconnected my call!!!!!!!! Horrible customer support.

Claims processing is terrible. If you call them regarding a problem, they have no answers and give you the runaround. Worst vendor I've ever dealt with for HRA claims.