HSA BankReviews of hsabank.com

They created two accounts under my number so double the fees that are depleting the account when there should have been a high enough balance with no fees at all. My profile information is incorrect - phone number, email, etc. - and the tech is so outdated that after TWO HOURS total on the phone, they literally cannot even update my profile!!! One account is mysteriously locked, so I cannot even invest my funds. The accounts were supposed to be merged two weeks ago and there is nothing in the system that indicates a merger has occurred. The customer service people are nice but the bank itself and the tech are literally non-functional. They are stealing my money in fees and lost investments and I'm transferring everything to fidelity ASAP.

If I could give 0 stars, I would. The receipt upload interface is the worst. Sadly, I have 2 accounts with them, and I can't even combine them to reduce the headache. THE WORST!

bad service and multiple calls to resolve a issue.

HSA Bank has known issues with double pending transactions, that do not show in your account, but reduce your available funds. No help to get this resolved with bills due and balance not high enough in the account. Use anyone else but them.

This is the worst financial institution that I had ever encountered and there are bad ones out there. They trained their employees to denied as much as possible doing the "impossible" to not pay to insurers they take advantage of seniors and from everybody and they get away with it! They do not answer the phone and never return calls no emails they just are there to take your money and that is it!

This is a huge scam. Avoid this business like a plague

I have been trying to transfer my hsa brokerage account (linked to HSA bank) to a different HSA platform other than the worst HSA bank. I have submitted the correct paperwork and they refuse to "unblock and release" the brokerage. They want me to liquidate a fully invested brokerage account (during the most volatile markets ever) and potentially miss out on best days. so they can send a check to the new HSA platform. Not acceptable!! The "support team " are clueless to what i am trying to accomplish and the emails are returned "please call for assistance security purposes".

HSA bank is terrible! Do not use for your HSA account! Don’t speak English and lousy customer service!!!!