Health ProductsReviews of hpfystores.com

Considering the time of year as well the Covid-19 strain on business practices around the world, I placed a simple order as a new customer of Health Products For You which consists of a small TENS Unit. Per the HPFY Website, the Shipping Policy is to ship within 7-10 Business Days after Order placement. My items did not ship within the timeframe indicated and I had only received one of several items. As I'm unfamiliar with this company I began to question the integrity of HPFY as a company and feared it is a fraudulent business. I contacted Customer Service via the HPFY website Chat/messenger and was relieved to receive Customer Support without delay. I expressed the situation and requested Cancelation of the items that had not yet shipped, which was 80% of the order. I was told my refund would be received within 4 days. The next day I received Shipping Notifications for the items that I requested to be Refunded through Cancelation. . . 7 days later the items arrived and I considered the matter resolved until upon unpacking the TENS Unit I discover an inferior product which does not assemble as the electrode pins are too large for the Unit sockets, the plastic is cheaply made; I've seen such plastics sold at Dollar Stores in the childs toy section. Once again I contacted Customer Service and relayed the entire saga of my first experience as a Customer - expressing that I intend to send the entire order back, receive Refund + Taxes and Not Incure Shipping nor Restock Fees at my expense, as this is not good nor fair business practice. At this point I await the Waybill and Return Auth #, so I thought I should back myself up by posting a review of the ordeal. To my dismay, I discover numerous Consumer Complaints about this company on BBB as well here on TrustPilot. I Do Not Recommend purchasing your Health Products from this company. One of the items I purchased is a cough syrup that I opened; administered and had an adverse reaction to. I am apprehensive to administer additional dosages as I do not have a trust experience with this company due to numerous discrepancies within this first-time experience coupled with the numerous negative testimonials of many people who have purchased from HPFY.

HPFY – Beware restocking fees After I ordered 2 pair of the support stockings I normally wear, I discovered an old empty package in a drawer and realized I had ordered the wrong size. I immediately called HPFY and asked if I would be able to return the stockings when I received them. Sure, no problem. I would just have to go online and get a RA# and then return them. So, with that information, I went ahead and ordered 2 pair of the correct size. I would not have done so if I had known a restocking fee awaited me, which I did not discover until I filed for a RA#, I would never, ever have ordered from them again. While a restocking fee of 15% for all returned products is on their web site, I should have been told that on the phone, especially since I was reordering 2 pair of the correct size. So, the stockings cost $51 plus $7.99 shipping for a total of $58.99. I paid $6.65 for return shipping and on top of that the restocking fee of 15%, or $7.75. So all in all, I laid out $73.39 and received a credit of $43.35 for a total loss of $30.04. Add to that another $58.99 for the new stockings! I sent them a complaint through their web site and did not hear one word back. I have never heard of a restocking fee for 2 small, unopened packages that merely had to be put back on a shelf somewhere. I can see such fees for opened products that really do have to be repackaged before they can be re-sold, but this is ridiculous and I will never order from them or any of their other companies again.