HOVERFLYReviews of hoverflys.com

I bought a new throttle handle for my hoverfly ebike. After hooking it up and confirming it had power, I attempted to actually use it to y'know...move the actual bike. No dice. The handle refuses to actually move the bike. Even worse, the instruction manual has no troubleshooting section that actually talks about replacing a handle leaving you at a loss as to what to do next. No bike shops will help either as they refuse to get involved with anything in regards to the electronics side of bike maintenance. You would think that if you go through the time and effort to actually order the part for the bike from the manufacturer of the bike it would work right out of the box. Fat chance. And forget asking for a refund. They put it on the website that part purchases are final. Long story short, you better not break your throttle handle on a Hoverfly ebike 'cause even with the right parts, chances are you'll just end up with a regular bike.

What can I say, I wasn’t sure if I wanted th 3 or 4 wheel scooter, so I ordered both after reading your return policy. The T-4 arrived 1st. I assembled and it only worked for a couple of minutes. (I didn’t like the 4 wheel anyway, too wide of a turning radius. I disassembled and repacked in the box. The customer support, Lydia, told me me that I needed to submit a video of it. I am disabled and will have to hire someone to unpack, reassemble, take a video of a dead scooter, reassemble and repack into the box. C’mon, give a crippled guy a break! You sent me a defective scooter, will charge me $150 restocking fee, I have to hire someone to do the above procedure and I suspect that you won’t accept the return. I’m sorry that this wasn’t constructive but I feel that I am getting screwed. I have no issue with paying the $150 but why you need a video of a scooter not running is beyond me. I hope that you are aware that your customers are either disabled, old or otherwise infiirmed. My day to day life is hard enough without having to senseless tasks like you require.

Trying to return our order Box unopened No response!!!!

The H-3 battery arrived pretty quickly and was packaged well. The problem is that the connection on the battery, does not match the connection on the ebike. The battery has a computer type connection, and the ebike has a round connection similar to an xlr connection. I have sent an email, to support ..... and I have sent a message through the website .... I have received nothing in return. Would very much like to be able to use the ebike.

I purchased the scooter in December and it broke in April. I am still communicating with the company via email because they are refusing to fix the scooter. It’s the end of July. They have one person that handles all customer service and they do not fix anything they want you to pay and fix it yourself

Very disappointed. I ordered a replacement battery for my Hoverfly. You kept telling it was coming for 3 weeks.It never came. Then you tell me their out of stock. At 83, not walking well was depending on it to arrive. I still haven't seen the refund which was paid with my Amazon account. Please reply to this message. Thank you Eileen Petzold

What I ordered I thought was rated for 500 lbs. I weight 255. The seat plate bent and through me off the first small bump I hit. The seat is not adjustable and the leg room is for someone 5' tall. It hasn't traveled more than 500' since I received it. Also the turning radius isn't near tight enough. You couldn't use it in a Walmart without reversing two or three times to turn down an isle. It just seems cheaply made. I would like to return it for a full refund. I have located a used one for $800 that is a lot heavier made that for sure will fit me.

It took a month and a half to receive the scooter. It was promised to me several times that it would be delivered to only get pushed back. The scooter was for my son to take to college for the summer and it arrived too late for him to take it. He is over 5 hours away. The packaging was completely destroyed and the scooter had banged around inside the box. It was taped again to keep the box together. Meanwhile my son is walking everywhere because of you false advertising on the shipping and delivery dates. I would like to be compensated for this awful experience.