Katie S.
Horrible experience
Horrible experience. I purchased what I thought was 8 rolls of wallpaper as their pricing was similar to everyone else's online. It turns out I paid for 4 rolls at exorbitant prices. And then they have a hidden return policy page with a ridiculous return policy. DO NOT BUY.
Response from Houston WallpaperingMay 27, 2026
Hi Katie, We’re truly sorry to hear that your experience left you frustrated. Wallpaper packaging and pricing can vary significantly across the industry, especially regarding products priced as single rolls but manufactured and shipped as double rolls. On our product pages, we do indicate the purchasing format as “Single Roll (Min. Order 2)” to help clarify ordering quantities, but we absolutely understand how comparing different retailers online can sometimes create confusion. We also appreciate your comments regarding our return policy visibility. Our policies are always available on the website and are based largely on manufacturer guidelines due to dye-lot sensitivity and specialty-order materials, but we will continue working on making important purchasing information even clearer and easier to access for future customers. We genuinely value all customer feedback and appreciate you taking the time to share your experience. Houston Wallpapering