Hourglass CosmeticsReviews of hourglasscosmetics.com

Very disappointing customer service and communication I placed my order on September 11, and as of September 23, it still has not been shipped. I contacted customer service specifically to ask when my order would actually be dispatched, but instead I received a generic response that did not answer my question. I followed up, but received no further response. I understand that delays can happen, but what is most disappointing is the lack of clear communication. I was simply asking for an actual update on when my order would be handed over to the carrier. Providing a generic shipping policy instead of answering the customer’s specific question, and then not responding at all, is very frustrating. I expected much better customer service from Hourglass.

I bought hourglass gel eye-liner for $47. It is a small size, hard to use and when on the eyes doesnt last. Its a total waste of money.

My biggest issue was not the cancellation itself, but the lack of communication. I explained my situation in advance, offered verification, and was told my order would not be automatically canceled. Despite this, the order was canceled multiple times without responses, leaving several pending charges on my card. This experience was very frustrating, and I hope the process can be improved.

made a mistake when sending the order and I paid a very large tax in Denmark, although all taxes are included and this is stated on their website. Support simply does not react to this and does not respond. very disappointed, I was a regular customer and recommended to many people

No updates on my parcel whatsoever. It’s not what you’d expect from a high end brand as Hourglass. It just brings the whole quality down. They need someone to manage the shipping processing and really streamline it into high efficiency & high service quality standards, because right now the posting procedure is a pure tragedy that feels like a cheap untrustworthy AliExpress experience.