HoufyReviews of houfy.com

Response from HoufyOct 14, 2025

Thanks for the honest feedback and for giving Houfy a try. We understand it can be frustrating to have your listing go inactive — the system does this automatically to ensure the platform stays active and reliable for both guests and hosts. While we quote up to 48 hours for resolutions, we always aim to have resolutions much sooner — often within a few hours depending on the issue. As a lean team that doesn’t take commissions (we’ve forfeited over ~$2 million in fees this year other platforms would have collected), our goal is to stay efficient while keeping Houfy fair and accessible for everyone. We’re also working on ways to make support faster, including automated tools to handle simple cases instantly. Really appreciate your patience and feedback — and glad to hear you were able to re-list and secure a booking quickly!

Response from HoufyJul 14, 2025

Thank you for your feedback. We're sorry the payment process felt unclear — that’s not the experience we want anyone to have. Just to clarify, a confirmation email was sent after your initial payment on April 14, and a reminder email for the second payment was sent on June 24. It looks like the second payment was initially declined, then retried successfully. Your host refunded $44 for Houfy Protect — an optional damage deposit alternative designed to give hosts peace of mind without requiring a deposit from guests. We’ll take your experience as a reminder to make the process even clearer moving forward. Thanks again for sharing and for using Houfy!

Response from HoufyJul 3, 2025

Thanks for the honest feedback. We know Houfy may feel similar on the surface, but our goal has always been to provide a familiar experience under a different model — giving hosts full control and removing unnecessary costs for both sides. We’re always working to improve and stand out in more meaningful ways. If you have any specific suggestions or features you’d like to see, we’d really appreciate the input — it helps us shape a better experience for everyone.

Response from HoufyMay 25, 2025

Thanks for the honest feedback. We’re glad you see the value in using Houfy and appreciate you sticking with it despite the hiccups. Sorry about the trouble leaving a review — that definitely shouldn’t happen, and we’ll be looking into it right away. We’re a lean team constantly working to improve usability, so thanks again for pointing this out — we’ll address it immediately.

Response from HoufyApr 2, 2025

Hi Hank, Sorry about the email overload — there was a technical glitch with Trustpilot that caused this, but we’ve since resolved it. We completely understand how frustrating that must’ve been; no one likes getting bombarded. That said, we’re really glad to hear the booking and payment experience went smoothly. Thanks for your feedback — and again, sorry for the hassle.