Karen W.
Update to: I have been trying to contact someone…
I have been trying to contact someone to seek assistance with resolving a problem with an owner of a property, but cannot find a phone number, a monitored email (the Contact Us email on the site is obviously unmonitored), and the USMail letter that I sent to the Colorado address was returned, Undeliverable. I would like a response and instructions on the best way to contact Houfy. Update to response from Houfy received April 8, 2022. Thank you for your response. Knowing that you do not mediate disputes is helpful. I will seek other avenues. In terms of the "fairness" of my original review, I believe that I am accurate in that there is no way to communicate with Houfy outside of this public forum, which is ridiculous. My US Mail was returned, there is no phone number to call, and I NEVER received a response from Houfy from the email that I sent via the website. I get no pleasure out of resolving private matters on public forums. If Houfy is disturbed by negative reviews, perhaps private methods of communication should be made available.
Response from HoufyApr 8, 2022
Dear Karen, you can contact us at [email protected] as you have already done. Please be advised we do NOT mediate between guests and hosts. You booked directly with the host and will need to find solutions with your host outside Houfy. We respond to e-mails received at [email protected] or at the contact us link on Houfy.




