Hotelsformiles FlyingblueReviews of hotelsformiles.flyingblue.com

I have never been able to complete a booking. I have been trying to redeem **15,400 Flying Blue miles** for a hotel booking that costs **€0.00** (fully paid with miles). Every booking attempt fails with a technical error referring to a payment issue. The problem is not the technical error itself—technical issues happen. The problem is that after **four email exchanges**, support continues to send the exact same generic response telling me to "try a different payment method." There is **no payment method** involved in my booking. It is fully paid with miles, so there is nothing to change. In every email I explained this clearly, provided screenshots showing the booking total is €0.00, and confirmed that I had already tried different browsers, devices, cleared my cache and cookies, logged in again, and attempted the booking multiple times. None of this has been acknowledged. It genuinely feels like my emails are not being read before a template response is sent. I have now submitted formal complaints to both Flying Blue and Revolut, as I transferred my points specifically for this redemption and am currently unable to use them because of what appears to be a technical issue that no one is willing to investigate. I hope this review encourages the company to properly review customer cases instead of repeatedly sending generic responses.

I used their booking platform to earn extra miles for my stays. However, I was overcharged for one stay and did not receive any miles for two others. The company has failed to deliver on its promises and provides very poor customer service. At one hotel, I was overcharged despite showing the booking confirmation at check-in. The hotel refused to issue a refund on the spot. When I contacted Hotels for Miles after returning, the employee dismissed the issue, claiming the extra charge was a tax, even though the booking clearly already included taxes, and the numbers clearly didn’t add up. Additionally, I still haven’t received miles for two bookings made over seven weeks ago, even though their website states miles should be credited within 14 days. Despite following up with a complaint, the credits have still not been applied.

Okay, so I don’t usually complain online, but this is a real scam, and people need to be aware of it. Air France has a partnership with a travel agency called Rocket Travel for this program, and it’s a complete scam. I arrived at the hotel at 6 AM and asked if I could drop off my luggage. The receptionist checked and told me there was no reservation under my name. I showed them the confirmation email from Flying Blue and waited in the lobby for three hours while they contacted the hotel’s booking department. The hotel confirmed that Rocket Travel never made the reservation. Both Flying Blue and Rocket Travel’s phone support were unavailable. I sent emails, but Flying Blue takes 24–72 hours to respond and only sends generic, pre-written replies. They refuse to issue a refund or offer a solution. This company has terrible online reviews, and Air France is taking a huge risk by partnering with scammers like them. I hope I can get a refund, but for now, all I can say is that this "Hotel for Miles" program seems like a complete scam.