Hotel CheckoutReviews of hotelcheckout.net

If i could give 0 stars i would. This was the absolute worst experience. They are a predatory, fraudulent company. They steal your money!! Book literally ANYWHERE else

Site error-wrong date on confirmation and uncontactable-will not change booking despite being an error on their side and refusing to change the date by ONE DAY. DO NOT USE!!!!!!!

leider bekommen wir keine Rechnung auch nicht nach mehrfachem schreiben und Anrufen, das geht gar nicht!

Hotel Checkout Group are fraudsters who quote you one price but charge you a much higher price when you go to checkout without giving you any advice or notice that this is going to happen. I cannot stress how much I implore you not to use this fradulent company!

First, this company comes up as a “sponsored” listing when you search directly for the hotel you want to book at. It’s deceiving and you think you are directly booking through the hotel. I’m sure this site is fine if you don’t need to change your reservation. I called the number they provided and the hotel couldn’t find my reservation anywhere. They said I booked through Expedia and that was news to me. Called Expedia and couldn’t get to a real person to change my reservation. The ONLY way to contact this business is through email. I didn’t get a response until 4- 5 days after I emailed them. By then I had cancelled the reservation because I thought it was all a scam. What a needless amount of stress this has caused me. I was 100% sure to book directly through the hotel the second time. Now, I wait and hope the refund goes through for my cancelled reservation.

This company is fraudulent, uses only AI humans, and you have to spend hours on phone trees trying to get any support through a real human. The original issue arose when the booking system—clearly utilizing an AI assistant—incorrectly generated a second night reservation at a completely different hotel than the first. This discrepancy was illogical and clearly inconsistent with the intended booking. Upon identifying the error, I contacted the company, and the representative subsequently reached out to the hotel associated with the erroneous reservation. I was then verbally assured that a full refund would be issued for that booking. Based on this confirmation, I proceeded to make alternative arrangements at a different hotel so that I could stay with family, incurring additional expenses in the process. Unfortunately, it then became apparent that the refund had not been properly processed as promised. This situation represents multiple failures of this company. Had I been correctly informed that a refund could not be guaranteed or processed, I would have retained the original reservation and avoided unnecessary additional costs. Instead, I relied on the assurance provided by their team and made decisions accordingly. The responsibility for a refund was entirely with this booking service due to both the initial system error and the subsequent miscommunication regarding the refund. Because they are AI they do not have any money and can not actually process refunds on their end due to their errors. DO NOT waste your money with this service.

Never received an email confirmation or receipt. Please send if you receive this message.

RUN AWAY from this agency! I had a very disappointing experience booking through HotelCheck Out Group. I made sure to select a room with two queen beds—not once, but twice—before confirming my reservation. However, when I contacted the hotel directly, I was told that my booking was actually for a king bed instead. I reached out to their customer service via email, but they were completely unhelpful and did not resolve the issue. It’s frustrating to carefully choose what you need and end up with something entirely different, with no support to fix it. I would strongly recommend staying away from this agency. This experience caused unnecessary stress and inconvenience that could have easily been avoided with better service and accuracy.