Travis T.
Extremely disappointing customer…
Extremely disappointing customer service. We requested to reschedule our reservation at the Grand Bohemian in Asheville, NC after the Governor publicly urged people not to travel due to conditions. While the Governor may not have the legal authority under General Statutes to restrict driving, the guidance was clear and issued for public safety reasons. Despite this, the hotel refused to work with us in any reasonable way. There was no flexibility, no attempt at understanding the situation, and no meaningful customer service offered. What made it worse was receiving a generic, canned response that felt AI-generated rather than an honest or thoughtful explanation. In situations like this, transparency and basic courtesy go a long way. Unfortunately, neither was shown here. I would strongly reconsider booking with this property if you expect understanding or flexibility when circumstances are beyond your control.