HostwindsReviews of hostwinds.com

This is a very bad platform. After I ran the server for a few days, it was deactivated without any notification. Then I was asked to submit verification documents, which failed even after I submitted them.

I would never recommend using Hostwinds. They spout absolute rubbish. I purchase a VPS and change the hostname, set up nothing on the VPS but after 1 day I am added to an Abuse List, they cant tell me why! I know why, I was assigned an IP by them that was already on 6 blacklist monitors. They accuse me of spamming, I have never spammed anyone in my life. They then ask me for a picture of my ID and Credit card, not sure the storage of these images is legal, in this context, but it is so they can charge you $250 per hour at their own discretion. There whole system and attitude is as though I have done something wrong, they break their own T&C's treating customers like criminals. An absolute joke - use Racknerds or Contabo, at least they treat you with respect!!!!

I upgraded to 12GB 4 core VPS charging £111 per month and it wouldn't even run 5 instances of MT4. The techs gaslit me telling me everything was fine and its not their problem if MT4 doesnt work. I couldn't click on any of them or update anything. I restarted, rebooted and did everything asked then asked for refund within 3 days notice. Their billing REFUSED to refund me despite my consumer rights! This is a truly terrible company that gaslights you when you have an issue then refuses to refund you even when you ask for a partial refund. Stay away if using for Forex! 100% not worth it and their techs admit it themselves they have no clue about MT4 and claim that even buying more memory and processors with them, doesnt mean it should work. I have everything in writing to prove their ridiculous claims and refusal to refund. Forget these guys!

SUBSCRIPTION FRAUD !!!! DESPITE CANCELLING MY SUBSCRPTION ABOUT 4-5 MONTHS AGO, THEY KEPT CHARGING ME CONSTANTLY MONTHS AFTER MONTHS THOUGH I DELETED THE INSTANCE 4-5 MONTHS AGO AND AS MUCH AS I CAN REMEBER I WAS HAVING ISSUES SOMEWHERE. HENCE I OPENED SUPPORT TICKET AND ASKED TO DELETE EVERYTHING. AND BEING A ONE MAN PERSON IN MY BUSINESS I TEMPORARILY MOVED ON TO OTHER THINGS WHILE HOPING THAT TEAM WILL TAKE CARE OF IT PROVIDED THAT I'VE BEEN GIVING THEM MY EXCLUSIVE CONSENT. THE NEXT MONTH I SEE A REMINDER DIRECTLY ON MY BANK STATEMENT AS A FINAL CHARGE. NO EMAIL REMINDERS, NO NOTIFICATIONS OF THE COMING SUBSCRIPTION, DIRECTLY A CHARGE. SO I WROTE AN EMAIL BACK TO TEAM TO KINDLY TAKE ACTION AND STOP THESE CHARGES, TO WHICH THEY CREATED TICKET AND STILL DIDN'T DELETED WHOLE THING( DESPITE ME ASKING THIS WHOLE TIME ON LIVE CHAT AS WLL AS TICKETS) BUT RATHER LEFT A FEW MICRO SERVICES LIKE SNAPSHOTS ETC TO BE DELETED MANUALLY BY MYSELF (WHICH IS WHERE I WAS HAVING ISSUES).AND FOR THE LEFT OF THE MONTHS I'VE BEEN ASKING TO DO IT FOR ME. AFTER 3-4 MONTHS AND MORE CHARGES ACCUMULATED, SOMEONE FINALLY CREATED SUPPORT TICKET AND ASSURED ME OF MY REFUND FOR ALL THESE SHADY CHARGES. I REPLIED TO THE TICKET AND MOVED ON TO WORK BEING BUSY. MEANWHILE SOMEONE ELSE FROM BILLING REPLIED IN THE TICKET ASKING FOR CONSENT AGAIN( TO WHICH I MISSED REPLYING SINCE I ALREADY REPLIED) SURPRISINGLY THEY CLOSED TICKET WITHOUT REFUND. AND TILL YESTERDAY I HAD STOPPED A FEW GHOST SERVICES AGAIN AND ASKED FOR REFUND. THEY REFUNDING NOW ONLY ONE MONTH CHARGE AND ENFORCING THEIR POLICY. I'VE EVIDENCE OF ME ASKING THEM TO DELETE/STOP EVERYTHING ON EVERY INTERACTION.. RATHER THAN TAKING CARE OF EVERYTHING ON ONE SINGLE TICKET THEY KEPT ME THROWING HERE AND THERE YET THEY KEPT ME IN LOOP FOR THIS LONG AND KEPT CHARGING ME NOT REFUNDING AND ENFORCING THEIR POLICY IS A TYPICAL "SUBSCRIPTION FRAUD" RUNNING ALONGSIDE LEGIT BUSINESS TO YEILD THE CHERRY ON TOP. HOSTWIND IS SUBSCRIPTION FRAUD. ============================================================== Edit : what makes you a SUBSCRIPTION FRAUD IS THAT SINCE SEPTEMBER I'VE BEEN OPENING TICKETS, WRITING ON CHATS, WRITING EMAILS TO CANCEL EVERYTHING AND STOP THESE STUPID CHARGES. YET YOU'VE BEEN IGNORANT ENFORCING YOUR POLICY SO YOU CAN YEILD EXTRA PROFIT. YOU DID MENTIONED IN YOUR REPLY THAT YOU SEE A TICKET RAISED FOR CANCELLATION IN SEPTEMBER... WELL, SINCE THEN I'VE BEEN ASKING YOU TO CANCEL EVERYTHING. EVERYWHERE... BUT YOU SCAMMERS HAVE ONLY CONTINUOUSLY CHARGING ME EVER SINCE THEN. HOW CAN I MAKE MY INTENTIONS MORE CLEAR TO CANCEL THESE USELESSS CRAPPY SERVICES THAN WHAT I JUST ALREADY DID,,, COMPOSED TICKETS, EMAILS, CHAT SUPPORT. I'VE BEEN WRITING YOU ON EVERY AVAILABLE CHANNEL WHEREVER,WHENEVER POSSIBLE TO CANCEL EVERYTHING AND STOP CHARGES. I'VE WORKED WITH VERY LESS TO NOT KNOWN COMPANIES( ie snel.com, OVH.com) AS WELL AS SOME OF THE MOST POPULAR ONES. IE IONOS,GODADDY,NAMECHEAP, HOSTINGER.COM,VULTR and several others IN MY ENTIRE 13 YEARS OF IT EXPERIENCE) HOSTWINDS IS HANDS DOWN THE WORST HOSTING AND WEB SERVICE PROVIDER AMONG EVERYTHING I EVER CAME ACROSS. REGRETS.

I had an account for less than 10 days, and found out they were woefully underpowered for what I needed. Apparently their refund policy is only 3 days. That's absolutely absurd.

Although they claim to allow for multi-sites, under the "Ultimate Web Hosting" option, all your sites go under the public_html folder. You don't get a choice. All sites share the same resources so I was constantly being throttled and basically shut down. I couldn't upload images without being shut down. I couldn't update plugins without being shut down. I couldn't update WP Versions without being shut down. Every action on every one of my websites caused my websites to be throttled and shut down. My inbox was constantly full of warnings. This is what they told me when I complained: "We have implemented a resource limit for each account, and when they exceed it, only their account gets throttled without affecting the server performance. So your website goes down frequently during this period." Do not recommend for anyone with more than 1 or 2 websites.

As a cost-conscious entrepreneur, I was initially drawn to Hostwinds because of their competitive pricing structure, particularly for their fully managed dedicated hosting services. The attractive hardware specifications and the generous disk space on offer seemed almost irresistible. However, as the adage goes, if it seems too good to be true, it probably is. My experience with Hostwinds sadly affirmed this. One of the first red flags was the slow ticket response time. In today's digital era, speed and reliability are expected in customer service, especially in the web hosting sector. Regrettably, Hostwinds' delayed responses were far from this standard, which in itself can be quite distressing when you're facing technical difficulties. The second major issue I encountered was during the migration process. It was chaotic, to say the least, and the technicians, who should have been the heroes of this phase, often appeared uninvolved and uninspired. Their responses seemed mechanical and lackluster, showing an unfortunate absence of empathy towards the predicament we were facing. As a customer, this made me feel ignored and unsupported. The apex of the disappointment came when our sites went down for over three hours during this messy migration. To add insult to injury, the Hostwinds team, when asked for help, suggested I open a ticket with Cloudflare to inquire about the ideal settings, apparently due to their lack of knowledge about it. It was surprising and disconcerting that a reputable hosting provider would lack familiarity with such a common and crucial component of the web infrastructure. To compound the frustration, when I asked for a refund due to these extensive issues, Hostwinds showed an unwillingness to cooperate. I believe a company should stand behind its service and when it fails to meet the expectations they set, a refund should be the minimum gesture of goodwill. Their refusal to issue a refund in this situation further erodes the trust in their customer service commitment. While Hostwinds' attractive pricing and impressive specs may initially draw you in, the actual experience leaves a lot to be desired. I regret to say that I cannot recommend them unless they make substantial improvements to their customer service, technical expertise, and refund policies. Excellent web hosting service is more than just offering enticing packages. It involves providing a seamless experience, swift support, and standing behind your service with a fair and responsive refund policy. Unfortunately, my experience with Hostwinds fell significantly short of these expectations.

This company is fraud .They do not processed refund .They are just telling wait wait but do not giving the refund .Totally scam and fraud company