HostwindsReviews of hostwinds.com

Mostly, the service has been great, but I would like to point something out. After my word press installs by tech support, there were some issues with the software. The team says they can't do anything to fix third-party software. The problem is that some of the software I purchased from Hostwinds may have affected WordPress, so I believe it should fall under tech support jurisdiction. I don't blame them because they are just doing what their job entails. But if your policy were to change under certain circumstances it would cause less problems. Thank you.

So far, so god

Found all the account options confusing, ended up buying the wrong type of account, network engineers sorted it all for me though and guided me to getting the right type and connecting my domain name to the right one, refund on my wrong purchase was handled promptly and with minimum fuss.

Purchased a unmanaged VPS account. 24 hours later had problems with the instance not being available. I forget the exact error message (something like "error finding isntance"). I contacted support via chat and gave them the exact error message displayed on the instance details page. The support person I worked with had said that this was something that happens from time to time and that they could do something and the instance would be available soon. I waited a few hours and tried again successfully. Ultimately, support took care of the issue swiftly, but for a new customer, this had me second guessing my choice to go with Hostwinds. I was drawn in by the flexible VPS options, but if this is a sign of experiences to come I would definitely pay a bit more elsewhere for a smoother experience.

Your VPS is not very stable and the ping/speed differs from time to time. Customer service is very good in answering my question, I'm pretty satisfied. If Hostwinds can provide higher quality line like CN2 GIA for China users it will be very competitive, but not realistic in short term maybe.

Excelleng customer service Reasonable prices But Virtual Machines perform less satisfyingly Horrible network speed, esp. download speed, so internet activities are quite refrained. NB: The disadvantages may be varied in different locations---Mine is Hubei.

It is very good

Platform reliability and price are very, very good. Customer service and technical support are very, very bad, not because they don't try but due to incompetence.