HostwindsReviews of hostwinds.com

I bought a remote server. I had difficulties doing anything because it was so slow. I'm far from a technician, so I asked for help. They helped me by telling me what to do with words I barely understand - again not a technician. In the end the had a senior technician on the case, and they're saying they fixed it. It's better for sure, but I would not call it fixed at all unfortunately.

Hostwinds is a terrible host for those who have public facing machines. If you run a game server, a website or other public-facing service, look elsewhere. Hostwinds has below-industry standard of DDOS protection, and if you get DDOS'ed, not only will your service go down even if you utilize a DDOS Protected IP (which is a whopping $25/month whereas it's included in most other service providers), but your service will be SHUT DOWN and INACCESSIBLE by your client base for 24 hours (even if you have their DDOS protection plan). My friend Darien and I both have Hostwinds services and we will be discontinuing with them. Our VPS costs us a total of almost $50/month for a basic VPS server with DDOS protection (which is only $20-$30 and included at other server hosting companies), and we still get shut out of our service for 24 hours everytime we are attacked. DDOS Protection, even if paid, is an industry standard. Hostwinds won't prevent your DDOS attack, they'll just shut you off for 24 hours even if you're paying for protection. When you e-mail their support team, they don't even spell your name right (despite your name being ON the header of the support ticket). I give them 2 stars because if you're just using them for a portfolio website or to hold your files, you'll be fine and they hosted our community for 2 years. The moment we opened our doors to the public, their true colors were shown. We have been shut out of our small business now twice in a week for 24 hours and have lost money in advertising and service.

A very disappointing experience with a password that doesn't work & a ridiculously slow server. "24/7 live support" agents have no technical knowledge (refer you to submit a tech ticket), and can't help with cancellations (refer you to policies, billing departmen tickets, step by step tutorials), why is there live support at all then? entirely useless. The signup process was filled with strange browser API errors to which support says "it's nothing, ignore", and when I finally managed to log into the server since their given password didn't work (I had to change it 3 times), it was the slowest server I ever encounterd. When I asked about that, support says I should upgrade my specs. But then how come you give access to a server, with a windows OS, which doesn't work? If the specs don't fit the OS, why is it offered? I must say I had a much better experience with Hetzner, OVH, Contabo..

Support staff was courteous and responsive but it took several attempts to get me access to WHM. Not sure what the problem was but it certainly was not turn key. I was expecting turn key since this is your business. I also selected Dallas for my preferred server location but received WA.

Your packet for the price is more affordable than many.But hosting speed and stability for me are bad. If compared to the default package

Most of the staff I've worked with have been amazing while others not so much. A lot of the policies you have seem inefficient and make the experience unpleasant. Honestly, the only reason I chose Hostwinds is because other hosts don't allow adult content and because I paid for the shared hosting which didn't even allow to create the site let even use. Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Billing department very slow to resolve problems

Very fast and reliable response. They have a very good customer service