HostwindsHostwinds specializes in web hosting and cloud services. Since 2010, our commitment has provided great hosting options at an affordable price around the globe. Additionally unmatched by our fantastic 24/7 support team and 99.9999% uptime guarantee. We consider our customer's family and provide them with all the excellent hosting services they deserve.
Hostwinds (hostwinds.com) has 720 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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NURUL LIATUL H.
hard to install and servers always down!
Response from HostwindsOct 21, 2026
Hello, thank you for sharing your feedback. We're sorry to hear about the installation difficulties and server downtime you experienced. We take reliability seriously. To look into this, please contact our support team with your account details and the server or date involved, so we can review the specifics and help you.
David Braverman We DON'T B.
I closed my account with them months ago but they kept charging me about $55 a month for extra storage. When I approached them for refund all they offer me was to cancel the storage for extra fee!!! It for real-Unbelievable!
Response from HostwindsOct 21, 2026
Hello, thank you for sharing this. We're sorry to hear you were charged after closing your account, and we understand how frustrating that is. To review the charges and your refund request, please contact our support team with your account details and invoice information, so we can look into it directly.
Mempool S.
Title: BEWARE: Crypto Payments Held Hostage! Terrible Support & Deceptive Practices Review: If you are planning to pay with Cryptocurrency, DO NOT use Hostwinds. They will take your money, fail to deliver the service, and hold your funds hostage. Here is exactly what happened to me: I attempted to purchase a hosting service using Crypto (USDC ERC20) through their Stripe payment gateway. The blockchain transaction was fully successful and confirmed on my end. However, due to a delay/issue with their own payment processor (Stripe), Hostwinds canceled my order, claiming the payment took too long. Instead of automatically refunding my money for a service they COMPLETELY FAILED to deliver, they kept it. The support experience was a complete nightmare. First, their frontline agent (Dominic) explicitly opened a ticket for a "Crypto Refund," acknowledging the situation. But then, their Director of Operations, Dustin Waggoner, stepped in and refused to send the money back to my crypto wallet. He hid behind a generic "crypto is non-refundable" Terms of Service clause. Keep in mind, I wasn't asking for a refund on a used service—I was asking for my money back because THEY failed to activate my order! Instead of a real refund, Dustin forced an $88.88 "account credit" onto my Hostwinds profile, essentially trapping my money on their platform. When I went to Live Chat to escalate this and demand a manual blockchain withdrawal, agents like Evan and Ryan acted like literal bots. They copy-pasted generic scripts and flat-out refused to transfer the chat to a manager, telling me to "wait for an email." They blame Stripe for the gateway failure, but they are the ones punishing the customer by refusing a manual withdrawal. They are happy to acknowledge the funds by giving you "store credit," but will fight tooth and nail to prevent you from actually getting your money back. Save yourself the headache, the lost time, and the stolen money. Take your business to a reliable hosting company that actually takes responsibility for its own broken billing systems. Avoid Hostwinds at all costs!
Response from HostwindsOct 24, 2026
Hello, we're sorry to hear about your crypto payment experience and the difficulties you faced with your order. We understand how frustrating it is when an order is not completed as expected. Please contact our support team with your order details and transaction reference, so we can review your order and refund request directly.
Baker Web S.
Don't waste your time and money. This is by far the worst hosting. Their VPS servers are just too slow
Response from HostwindsOct 26, 2026
Thank you for your feedback, and we're sorry your VPS performance hasn't met your expectations. Please contact our support team with your account details and server name so we can review the performance with you privately.
H S.
I am writing this to warn anyone considering Hostwinds for "Fully Managed" services. I have been paying double the price for their management service, only to have my server completely wiped by a ransomware attack that they admitted was caused by a known cPanel vulnerability. In a "Managed" environment, patching system-level vulnerabilities is the provider's job. Hostwinds failed to apply proactive security patches, and when the disaster happened, their support was dismissive, slow, and incompetent. They even had the audacity to tell me that they "don't update the server unless the client asks"—which completely defeats the purpose of paying for managed hosting! Key Failures: Security Negligence: Failed to patch known exploits, leading to total data encryption. Technical Incompetence: Their support claimed all data was "corrupted" and unrecoverable, yet I (the client) managed to recover MySQL databases and emails myself. They didn't even try. Terrible Support: They detached my recovery volume without my consent while I was still extracting data, showing a complete lack of care for my business. If you value your data and your business, DO NOT TRUST HOSTWINDS. They will take your money for "management" but will leave you to drown when a real technical issue arises. I am now facing years of lost work because of their failure to fulfill their contract.
Response from HostwindsMay 13, 2026
Thank you for sharing your concerns. We take security incidents, service impact, and data recovery matters very seriously. While we cannot discuss or verify specific account details publicly, Hostwinds does provide managed support within our published scope, including assistance with updates, troubleshooting, cPanel-related support, backups, and service configuration. When changes may directly affect a customer’s live services, data, or production environment, we require customer communication and approval before proceeding to help prevent unintended disruption. Hostwinds acted internally and proactively regarding the referenced cPanel vulnerability, and our team remains available to assist customers with any related concerns based on their service and the current condition of the server. We are sorry to hear about the frustration described here and would welcome the opportunity to review the matter further if account or ticket details are provided through the appropriate support channels. Hostwinds remains committed to secure, reliable hosting, clear communication, and helping customers protect and operate their services with confidence.
Chris
Finally just had them delete my account. Auto renewals, service fees that are unclear, terrible customer service. With how competetive the hosting market is, they could do better and so can you.
Response from HostwindsOct 26, 2026
Thank you for sharing your experience, and we're sorry the account closure and billing process fell short for you. Please reach out to our support team with your account details and the date of your cancellation request so we can review your billing history with you privately.
Ralf L.
The worst servers, hosting, and customer support I have ever experienced. Several times a year their hosting breaks down, and then they claim they are not responsible for its performance if you haven’t purchased an additional service. Even if you buy a backup, you can still lose your website, as they say they are not responsible for the loss of backups in case of a hosting failure. The response time from technical support is a few days, often turning into several weeks. Forget about Hostwinds if you rely on your website for work — their services are more suited for casual use. This is a JUNK company — stay away from them, I strongly advise.
Response from HostwindsMay 13, 2026
Thank you for sharing your feedback. We are sorry to hear about the frustration described here. We are unable to verify or investigate this matter without account or ticket details. If you contact our support team directly from the account associated with the service, we would be happy to review your concerns and assist further. Hostwinds takes service performance, backups, and support concerns seriously, and our team is available to help through the proper support channels.
K D.
PLEASE whatever you do don't use this company! They are fraudulent, unscrupulous and a complete rip off. They terminated my hosting and then deleted all my expensive website info. I have NOTHING now. Will need to start from scratch. This company needs to be fined, and their owners should be ashamed of how they do business They essentially steal money from you. AVOID!
Response from HostwindsMay 4, 2026
We’re sorry to hear about your experience. We understand how important website data is, and we take concerns like this seriously. Our records do not reflect the events as described in this review. The service connected to this matter was terminated in December due to non-payment after the payment method on file failed. Before termination occurred, multiple notices were sent regarding the payment method, service suspension, and overdue invoice status. We also do not show communication from you regarding this matter until April, several months after the service had already terminated. At that point, the service had already gone through our standard billing, suspension, termination, and retention process. Hostwinds follows established billing and service retention procedures, and we work hard to communicate clearly with customers before any service action is taken. Account notices are provided so billing or service concerns can be resolved before termination occurs. If you would like to contact us directly, our team would be happy to review the account history with you, including the notices sent and where the related service information was available within your account.
