Hostwinds specializes in web hosting and cloud services. Since 2010, our commitment has provided great hosting options at an affordable price around the globe. Additionally unmatched by our fantastic 24/7 support team and 99.9999% uptime guarantee. We consider our customer's family and provide them with all the excellent hosting services they deserve.
Hostwinds (hostwinds.com) has 720 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
hostwinds.com
Website
hostwinds.com
Category
Internet & Software
Location
Seattle, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 22% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Honestly an awful company and this review page is full of fake accounts.
They charged me twice for months, turned my servers off, wanted money to upgrade to PHP 7 leaving me and other customers with an insecure and unsupported software.
Response from HostwindsMay 15, 2020
Hello,
Thank you for your feedback. Although we are unable to discuss details pertaining to client accounts for client security reasons, our billing team will be more than happy to answer any questions you may have about your billing via ticket. Please feel welcome to continue communicating with our billing team through the ticketing system so they can make sure to assist you and address any concerns you may have. Furthermore, we assure you that no one from our company has created any fake account, as our staff values authenticity and honesty. Please feel welcome to reach out to our team anytime if you have any questions at all for us.
We hope you have a wonderful rest of your day!
Kind regards,
The Hostwinds Team
KA
kike A.
SON UNOS CARADURAS EGOCENTRIC
Les reclamo por aquí los servicios que ustedes han facturado a mi cuenta de Paypal con el mail aragonservic...... lo han hecho de forma fraudulenta ya que como bien saen yo no contrate esos servicios, que fueron creados y no solo esos si no 52 servicios más por un hackeo de mi password que tnego en su servidor. Ustedes no pueden ademas de facturar servicios que yo jamas e usado valiendose de artimañas tales como el pago automatico que yo confiando en ustedes tenía. Asi que vallan devolviendo lo que no es suyo y den orden a paypal que esos servicios jamas se usaron que retire los cargos contra mi tarjeta.
Aparte de eso ustedes no pueden bloquear la transferencia de un domnio cuando ya han pasado mas de 60 días y yo nos le devo nada . yo no voy a cejar en denunciar sus formas aki y donde sea.
I claim here the services that you have billed to my Paypal account with the mail aragonservic .... they have done it fraudulently since, as you know, I did not contract those services, which were created and not only those if not 52 more services for a hack of my password that I have on your server. You can not invoice services that I have never used using tricks such as the automatic payment that I trusted you had. So go back by returning what is not yours and order paypal that these services were never used to drop the charges against my card.
Apart from that you cannot block the transfer of a domain when more than 60 days have passed and I did not eat anything. I'm not going to stop denouncing their ways here and anywhere.
Response from HostwindsMay 11, 2020
Hello,
Thank you for your feedback. We are not able to discuss details pertaining to client account over a public forum because we take client security and privacy very seriously. That being said, our billing team is always here for you and will be more than happy to answer any questions you may have about your billing or our terms of service via ticket. Please feel welcome to continue communicating with our billing team through the ticketing system so they can make sure to assist you and address any concerns you may have. Thank you again for taking the time to express your feedback.
We hope you have a great week!
Kind regards,
The Hostwinds Team
SC
Shadeeka C.
Great customer service and great…
Had to change my review. Slowest hosting service error. Site has basically been down since migrating. They're recommending going up to a VPS for less than 10k hits a month... Only plus is they have good customer service.
Response from HostwindsMay 11, 2020
Thank you for this wonderful review! We appreciate you, and we are always here for you if you need any assistance at all moving forward. Have a spectacular day!
BK
Bk
Can not recommend this host.
Can not recommend this host.
Billing system billed me for two services, I needed just 1. Cancellation is a hassle too.
Response from HostwindsApr 30, 2020
Hello, Thank you for your feedback. It is important to our team here at Hostwinds that we understand what it is we are doing well and areas in which we can improve, so all feedback is much appreciated! As for your billing, please feel welcome to communicate with our billing team via ticket so they can make sure to assist you, answer any questions you may have, and/or address any concerns you may have. They will be more than happy to help anytime. We hope you have a wonderful rest of your day! Kind regards, The Hostwinds Team
YE
yu E.
Bad services
Bad services, i have connected all the month for the vpn services, but it is not work, i have spent the money for the services, but i can not use any services for it. i am very disappointed. and the technical staff also can not solve this problem for me, it shows they offer 24/7/365 customer services, but their customer services always not online when i connect them.
Response from HostwindsMay 22, 2020
Hello,
Thank you for your feedback. Although we are unable to discuss details pertaining to client accounts due to our strict client privacy/security policies, our billing team will be more than happy to explain in detail the reason(s) you may not qualify for a refund per out terms of service via the ticketing system anytime. Please feel absolutely welcome to reach out to our billing ticket anytime so they can make sure to assist you and answer any questions you may have. Hostwinds has not offered a money back guarantee since September 2019, however, if you do have any concerns about your specific account or cancellation, please don’t hesitate to outline those concerns via ticket so our billing team can address them. Thank you again for taking the time to express your feedback. Our team is always very appreciative of feedback of any kind because it helps us learn and grow!
We hope you have a wonderful rest of your week!
Kind regards,
The Hostwinds Team
SF
Sean F.
I want to warn anyone considering…
I want to warn anyone considering Hostwinds to understand how terrible of a company they really are. The tech support guys are incompetent, and one of them is kind of rude, too. the absolute worst business decision in my all of my life was getting a resellers account with Hostwinds. From the very start, it was nothing but trouble. It was 2 maybe 3 days before I ever had access to it, then it worked poorly, to be generous. I installed a whmcs script that worked perfectly and some genius screwed my account up and I was without access another couple of days.
Mishap after mishap, and I went from feeling bad for the company having to deal with an incompetent tech support department to extreme frustration that someone in authority just didn't fire every single one of them and start fresh.
On 03/27/2020, unable to sleep not knowing what kind of sheer stupidity I would deal with next, I sent billing a letter via support that I was closing my account and not to bill me again for what Hostwinds surely must be joking over when they refer to it as services. Here it is a little bit over a month ago and this awful awful company continues to try to bill me for a 3rd rate service I never even had the opportunity to use in the 3 weeks I had it. Now my debit card fees are piling up since I suspected that the incompetence wasn't restricted to the tech support alone, and I was right, of course.
This company, through and through, should be ashamed of how they conduct business. Shameful people have shameful ways, though, I suppose, and that's simply too much to expect. I can't get them to close my account, I can't get them to stop trying to bill me, I can't get them to stop emailing, and I can't get them to refund my overdraft fees along with my original payment because they won't honor their 30 day guarantee. (It just covers their other products, amazingly enough.) I can't get them to stop emailing me, either.
This is absolutely the worst excuse of a company I've ever experienced in my life. At this point, I don't care if Hostwinds refunds my money, or not, closes my account, or not, stops contacting me, or not, even though I have clearly stated that are not to contact me again. It's much more important that any prospective customer understand the very real risks they face doing business with a company who treats people in such a manner.
I do apologize to any good and decent people who may work there and I hope that the time comes that it will you who are the decision makers there and then you can work for a business to be proud of. As it is, you simply do not. If you have only been there for 7 moths, I will apologize to you, also, recognizing that you have no responsibility for the shabby treatment .
Hubert Francisco
UPDATE!!!
Hostwinds has my permission to discuss my account publicly as I'm sure that I am somehow to blame for all of this.
Response from HostwindsApr 29, 2020
Hello, Thank you for taking the time to provide your feedback. Although we are unable to discuss details pertaining to client accounts over a public forum, our billing team will be more than happy to assist you and answer any questions you may have about your billing via ticket. This policy is in place for the privacy and security of our clients’ information, as we take client privacy very seriously and go to great lengths to ensure their information is kept secure. That said, we recommend continuing to work with our billing team through the ticketing system so that they can make sure to address any concerns that you do have. We hope you have a wonderful week. Kind regards, The Hostwinds Team
AI
Adriatik I.
Wery bad service slow and broken not…
Wery bad service slow and broken not sygest it. And not aceppt refound if you sent the money not get back it never
Response from HostwindsApr 28, 2020
Hello,
Thank you for your feedback. Although we are unable to discuss details pertaining to client accounts over a public forum, our billing team will be more than happy to answer any questions you have regarding your billing via ticket. They have sent you multiple responses to your tickets, so please review those at your earliest convenience so they can make sure to assist you with this and answer any further questions you may have. We hope you have a great week!
Kind regards,
The Hostwinds Team
JM
Jamie M.
I purchased white label reseller…
I purchased white label reseller hosting and it was horrible from day one.. First my domain couldn't connect to their name servers so they made custom name servers and that fixed the problem then when I tried to connect my whmcs it couldn't connect to the server I made a ticket with technical support and their reply to use their white label reseller module I paid to use whmcs not the reseller module.. If you want to spend days with technical support making tickets then this is the host for you!! Time is money and they wasted my time!!!