HosturlyHosturly, since January 2020, has been providing cost-effective, high-performance, and reliable VPS, Web, Dedicated, and Colocation Hosting services.
Hosturly (hosturly.com) has 140 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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IT & Communication · Royersford, Pennsylvania
Excellent
IT & Communication · Philadelphia, Pennsylvania
Excellent
IT & Communication · Horsham, Pennsylvania
Excellent
IT & Communication · Doylestown, Pennsylvania
Excellent
Showing 5 reviews with 1 star · Clear filters
James
I HAD a windows VPS provided from hosturly, and let me tell you how horribly it runs, I need to reconnect to my VPS every so often because it freezes, I then went and bought a new vps to see if maybe it was a me issues, it wasn't. I do not suggest buying anything from this company, Wish i never gave them my money
saleh A.
Delay in responding to the ticket and closing it twice for no reason
REDECT
I've used various hosting services, but unfortunately, I had the worst experience with Hosturly (which I chose due to a high star rating on Trustpilot). 1. After a few months of smooth operation, the site became unreachable (and no, we hadn't made any changes). We contacted support for help (backup and fixing the problem), and yes, they restored the site from backup, and it worked for a couple of days, but then became unreachable again. 2. Following this issue, I decided not to pay the next invoice because we changed the hosting (and I didn't have autopay set up for this server). However, these guys debited my money for the service ($40) plus a late payment fee ($10). Because of all this, I decided to write a review. Maybe I was unlucky with this service, but this is my experience.
Serg
They require identity verification for $15 payments. I have used many hosting services, but this is rare. There is no guarantee that the data provided will not be stolen and used by third parties.
Response from HosturlyOct 13, 2023
Serg, Thank you for taking the time to provide feedback. We appreciate your input and would like to address your concerns mentioned in the review. While we understand that our verification process may seem inconvenient, we have it in place to protect our business and overall network. Our commitment to ensuring a secure and reliable service for all our customers is paramount; identity verification plays a crucial role in fulfilling that. Unfortunately, fraud and abuse are common issues in the hosting industry, which is why several providers, including OVH, Hetzner, and many more, have a system similar to ours that flags high-risk transactions and requests verification. This system allows us to protect both our customers and our network. We completely understand your concerns about data security, and we want to emphasize that safeguarding your information is our utmost priority. For your peace of mind, it's important to note that we do not directly process any of your information. Instead, we rely on Stripe Identity, a trusted and highly secure verification service, which employs industry-standard security measures, including robust AES-256 encryption, to protect all personal identifiable information. Additionally, it's essential to highlight that during this process, no verification data ever comes into contact with our systems. Stripe Identity ensures that all data is promptly deleted once the verification is completed, providing additional protection for your sensitive information. Additionally, when you embark on the verification process, you have the option to provide your consent after being informed about how the process works. We want to emphasize that undergoing this verification is entirely voluntary; if you choose not to proceed with the verification, you are not obligated to purchase one of our services. For a more comprehensive understanding of how Hosturly processes data, please refer to our privacy policy: https://hosturly.com/pp. If you seek additional information regarding Stripe's data handling, we encourage you to review their privacy policy: https://stripe.com/legal/privacy-center. Rest assured, your privacy, security, and trust in us are of the utmost importance, and we are committed to providing complete transparency in this process. We hope you can understand our dedication to maintaining a safe and secure environment for all of our customers. Sincerely, William McGlynn President of Infraly, LLC DBA Hosturly
Steve R.
Thought they were good gave them 5 stars. Don't mind paying for anything but absolutely 100% Hate sneaky upsells. Especially when you have a problem. So bye bye Hosturly
Response from HosturlyOct 2, 2023
Steve, Thank you for the review! We hope you continue to enjoy our services. If you need any assistance, don't hesitate to contact our team via live chat, ticket, or phone. :) Thanks, Hosturly Management