Dan
Account suddenly "cancelled" after 3 years
EDIT: Since there's no option to reply and they accused me of doing something illegal, which they know it's not true. They have nothing constructive to respond. Since we're talking about illegal activity maybe you can explain why are you claiming to be a Swiss company while in reality you are not registered in Switzerland?? Neither as a company or a branch. No such company has been ever registered at the Tax Office either. Why are you misleading your customers? What are you trying to achieve by this? Why there is no contact details to your company anywhere? Why on other part of the webiste you claim to be Spanish?? So is it Spanish or Swiss? Make up your mind :)) Or maybe better just be honest. The original review: I've been their customer for 3 years. I used it to backup my pictures mostly. No issued until now. I logged in few days ago to see that my account's status is "cancelled". They didn't inform me about it, they didn't try to contact me, didn't offer refund. Just cancelled and ignored. As per their own terms and conditions they should send me an official note and send refund within several days. They didn't do any of that. I opened the ticket and was told to "send id". This is also not in their ToS. They literally took my 3 years of data hostage. This is probably the most unprofessional company in the industry. Customer service is not professional and Terms and Conditions are not respected. I strongly don't recommend trusting them with any data.
Response from HostisoFeb 16, 2023
We have requested numerous time to send us some verification, as your account was marked as highly suspicious, you ignored all request and now you speeding false claims. We will not provide hosting for illegal or suspicious activates like it was in your case.



