Susan
I order a $3500 saddle which came in a…
I order a $3500 saddle which came in a box unwrapped and not protected at all. I asked prior to receiving what the return policy was because as suspected it was to heavy for me, I was told it was $60 then when I got the saddle there was a return slip that also stated a 5% restocking fee however it would be waved toward an exchange to another saddle. I tried 3 different saddles and none were in stock so I got stuck with not only the $60 shipping return but another $162 restocking fee, so over $200 later I am out $$ and have no saddle, I would not recommend buying from this company. update after I spoke with cc company who recommended disputing the restocking fee charge they did message back that they would wave the fee
Response from Horse Saddle ShopSep 6, 2023
Hi Susan, We want to assure you that we do not engage in any fraudulent activities or scams. You must have ordered from another website, Here is our website URL: https://horsesaddleshop.org/. You can check that the product you ordered from a different website worth $3500 is not listed on our website. Additionally, we are dedicated to providing excellent customer support, so if you have any questions or concerns, please do not hesitate to reach out to our customer service team. They will be more than happy to assist you in finding the right saddle or suggesting alternatives. You can contact us by visiting the "Contact Us" page of our website.



