Sofia D.
DON’T BUY TRUST ME
I am writing here too, I had exchanged couple of emails with the company. I did receive the product today. Before I even received the email telling me my product was shipped, I asked for a refound because I got alarmed by two fraud scam alerts on my debit card after paying for the product. I got upset. I started looking at the reviews online, here and Reddit too. Their email back to me claimed that this never happened to any of their customers, while I found out on online formus that that’s not true. They did refound me and asked me to return the product when I received it, I don’t even wanna do that honestly. I clearly told them I didn’t want the product anymore. I appreciate they refounded me. WHY DO I THINK ITS A SCAM I keep going on their website. The reviews never update. They’re fake! It’s being a week that the same girl, allegedly a “verified costumer” “Melissa B.” has a review written 13 hours ago that says the same thing. The adv on Instagram ( I get a lot more now that i visited their website more often) are all the same and unpersonal, they look like scripted. I also looked up the profiles of the girls that were tagged in a couple of them. They don’t have any sort of “hormify ambassador” kinda thing. The whole thing is really fishy and I honestly just wanna throw the product in the bin to save other girls from using it. EDIT: I did eventually return the product, I’m not at horrible persons EDIT n2: now they took away the “timing” that was close to the names of the reviewers on their site. REDICULOUS. I have screenshots tho lol. Also is impossible for a normal person to add a review on their site. Little weird no?
Response from HormifyAug 27, 2024
Dear Sofia, Thank you for sharing your concerns. We genuinely regret that your experience with Hormify has caused you such frustration and confusion. We aim to provide a transparent and reliable service, and I’d like to address the issues you've raised: 1. Refund and Product Return: Our policy does require the return of the product for a complete refund, but we’re glad to hear that your refund was processed promptly. We appreciate your decision to return it, and we apologize for any inconvenience this has caused. 2. Fraud Alerts: We take matters of security very seriously. Our payment processing is handled through secure, reputable systems. We are sorry to hear about the alerts you received and recommend contacting your bank directly for further investigation. 3. Website and Reviews: We strive for authenticity and transparency in all aspects of our business. We will look into the concerns regarding the website and review system. It’s important to us that all customer feedback is genuine and accurately represented. 4. Social Media and Ambassadors: We work with various partners and influencers to promote our products. We will review the concerns about the authenticity of our promotions and ambassador profiles. Thank you again for your feedback. We are committed to improving our service and resolving any issues. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us directly at [email protected]. Best regards, Hormify Team