customer
The decline this offer is too small
The decline this offer is too small, accidently hit accept this offer now I’m stuck with product I didn’t want
Response from HormifyJun 15, 2026
Thank you for your feedback. We're sorry to hear that you accidentally added a product you did not intend to purchase. We would like to clarify that the additional offers presented during checkout are optional and require an affirmative selection before they are added to an order. Customers who do not wish to purchase an offer may select the decline option and continue with their original order. That said, we understand that customers can occasionally make an unintended selection during the checkout process, and we appreciate your feedback regarding the visibility and placement of the decline option. Feedback like yours helps us evaluate ways to improve the customer experience and make the checkout process clearer for everyone. If you believe a product was added by mistake, please contact our support team with your order details and we will be happy to review the situation and discuss the available options. Thank you for taking the time to share your experience.



