HL H.
This is a scam!!
This is a scam!! Their policy does not allow to try the product. You can only order it and return it unopened for a refund. I have had other supplements that allow you to use the whole bottle and return it empty for a refund, but not this company. They also charge you withing 7 days for $19.99 as some type of subscription that I still can't find in their website. I should have looked at these reviews before I purchased. I will also be reporting them to the Better Business Bureau of my state and their state of registration. Here is their refund policy. TAKE THE QUIZ Refund Policy Right to Refund and Return Pursuant to applicable legal regulations, the Client possesses the entitlement to reconsider their purchase and return delivered goods within a 30-day window commencing from the date of delivery. A refund shall be granted upon verification of the product's non-conformity with the provided description or its faulty nature. To initiate the refund process, the Client is required to promptly notify our customer support at "email address" within 30 days of delivery, substantiating their claim with comprehensive evidence, including visual proof, as applicable. Refund Process Following the receipt and substantiation of the refund request by our personnel, the refund shall be duly authorized via the identical payment method initially employed. It is important to note that the refund may take up to 14 business days to be credited to the Client's bank account. Non-compliance with our stipulated refund policy deadlines will preclude the initiation of a refund. Health and Hygiene-Related Returns In consideration of health and hygiene-related concerns, the Client retains the privilege to return delivered goods within 30 days from the date of delivery under the following stringent conditions: The Client must expeditiously communicate their intention to return the goods to Hormify within 30 days of receiving the relevant goods by contacting "email address" prior to effecting the return. The onus of return shipping costs falls upon the Client, who is obliged to return the goods to Hormify expeditiously and no later than within 30 days from the notice of their decision. The returned goods must remain in their original, unopened packaging and in a condition suitable for resale. Subsequent to the receipt and meticulous inspection of the returned goods, Hormify shall process a refund equivalent to the price paid for the goods (excluding delivery costs) no later than within 30 days from the day of receiving the goods. Hormify expressly reserves the prerogative to withhold the Client's refund pending the reception and evaluation of the returned goods. Return of Bundles In the case of bundle purchases, all constituent packages within the bundle must retain their fit-for-resale condition for a refund to be initiated. If any package within the bundle is unsealed, refund initiation will be precluded. Subscription Management and Cancellation Policy Subscriptions Plans By enrolling in a subscription, Clients benefit from exclusive discounts and the convenience of automatic deliveries at their chosen intervals. Subscription plans allow for flexible delivery schedules, with options ranging from 30 to 180 days3based on individual preferences. Unsubscribing from Your Plan Clients may cancel their subscription at any time after the initial payment has been successfully processed, in accordance with our Terms & Conditions. To request a cancellation, please contact our support team at "email address" providing your order number and the email address used at the time of purchase. Hassle-Free Subscription Management If you want to pause your subscription or wish to make adjustments, our customer success team is available to assist you. To cancel your plan, simply email us "email address" and we will process your request efficiently.
Response from HormifyNov 10, 2025
Hi HL.H, We're truly sorry to hear about your disappointment. We want to clarify that Hormify does not advertise an "empty bottle" guarantee, and our refund policy is based on compliance with our Terms & Conditions, which are available on our website here: Refund Policy and Terms of Service Clients are eligible for a refund on unopened products within 30 days of delivery, as long as the items are in resalable condition. Any renewal charges are clearly stated during checkout and in the confirmation email, with subscription terms outlining the timing and nature of renewals. We do send a reminder 7 days before renewal to the email address used during checkout. We’re happy to assist further if you email us directly at [email protected] with your order number and any additional details. Thank you for sharing your feedback. — The Hormify Team