AB
Account Questions
I called with questions about my account. Mira was pleasant to work with. She explained the process and patiently answered my questions.

Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Showing 7 reviews with 4 stars · Clear filters
AB
I called with questions about my account. Mira was pleasant to work with. She explained the process and patiently answered my questions.
Liz O.
El was a great help this week. My Roth conversion and contribution checks took much longer to clear that previous times for an unknown reason and I was anxious I wasn't going to meet my investment deadline, so I called in several days in a row to nudge progress and troubleshoot back up options if necessary. El received every one of my calls and was polite, helpful and prompt. She exhibited zero frustration with my "squeaky wheel gets the grease approach" and was very willing to help troubleshoot, and she followed up promptly when she said she would. I wasn't thrilled by how long the overall process took this round, but I was extremely pleased with El's support.
Response from Horizon TrustSep 2, 2026
Thank you for sharing your experience and for your patience throughout the process. We understand how stressful timing can be when you’re working toward an investment deadline, and we’re sorry this took longer than expected. We’re so glad El was there every step of the way to provide consistent communication, troubleshoot options, and follow through when you needed her. We’ll absolutely make sure she sees your kind words. Thank you for trusting Horizon Trust!
Alex N.
The staff member I spoke with was very helpful. I learned that you can't use the duckduck go browser to log into their site. Guess they need to have that tracking on people.
Response from Horizon TrustSep 2, 2026
Thank you for your feedback! We’re glad our team was able to help identify the browser issue and get you pointed in the right direction. We appreciate you taking the time to share your experience and for choosing Horizon Trust!
Celeste V.
Es una de las pocas empresas en las que puedo confiar mis finanzas, y que me permite un crecimiento en mus ahorros.
Sonia
There were a couple of snafus with emails and junk mail, but the staff was very accomodating.
Christopher S.
Jean was very polite and good at her job.
Selket M.
Horizon Trust is a good custodian for a self - directed IRA.