Uma V.
Whenever I need help Celeste Perez…
Whenever I need help Celeste Perez always helps and she goes beyond to get the work done. She is a very very valuable employee and pleasant knowledgeable and always helpful. Thanks so much .

Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Excellent

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Showing 558 reviews with 5 stars · Clear filters
Uma V.
Whenever I need help Celeste Perez always helps and she goes beyond to get the work done. She is a very very valuable employee and pleasant knowledgeable and always helpful. Thanks so much .
Kathryn
Hannah was very helpful, pleasant, professional, and thorough with my call today. I was having difficulty with my DOI and she helped until it was received. I can't thank Hannah enough.
Margaret C.
I get Alicia a lot when I call for my wife's. She' always very helpful. Thank you, Alicia!
Response from Horizon TrustMar 29, 2022
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. We are happy to hear Alicia is very helpful.
Chief B.
Personalized and professional help! Horizon's customer service should be a model for other banks.
Response from Horizon TrustMar 29, 2022
Thanks for leaving Horizon Trust a 5-star rating, it's truly appreciated!
Cleveland C.
Customer service personnel was helpful anad pleasant
Response from Horizon TrustMar 29, 2022
We appreciate the wonderful 5 star review.
Doug T.
Chy was great!!! Very friendy, upbeat and helpful. She has excellent customer service skills. She deserves a raise!
Response from Horizon TrustMar 29, 2022
Thanks again for your kind words and for being a fantastic customer. We agree, Chy is upbeat and delivers the best customer experience!
Kristian D.
Chy is wonderful to work with, knowledgeable, super reliable and very responsive, unusually quick in getting back with important information!
Response from Horizon TrustMar 29, 2022
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve clients like you. Have a wonderful day!
Joe
Chy was very friendly, knowledgeable and very professional. Helped me twice and stayed with me on the phone till I completed my transaction.👍🏽
Response from Horizon TrustMar 29, 2022
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Chy receives the recognition she deserve.