Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
horizontrust.com
Website
horizontrust.com
Category
Investments & Wealth
Location
Albuquerque, New Mexico
Listed on Five Star Index
2026
About these reviews
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The company replied to 9% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Amber Neubig went out of her way to answer every last question I had. She even made a couple of introductions for me to help get further educated on opportunities I might find to make my IRA more efficient. Super friendly and knowlegable team. What more could you ask for?
HB
Heather B.
Dana was extremely helpful and willing…
Dana was extremely helpful and willing to go the extra mile to complete my rollover that had a few hiccups. She made sure no more hiccups! Awesome!
CP
Christine Pagadora L.
Thank you Ben for walking me through the W9 process for my SD Roth IRA checkbook LLC
Thank you, Ben for walking me through how to complete a W9 for my checkbook LLC. It was definitely more complicated than I thought! I was just calling to confirm the address but as we went line by line, it turns out everything I assumed was incorrect, particularly whose TIN# to use and who will be signing it (major)! Thank you for being patient as I completed the W9 and the Authorization to Take Action form - especially since I was working on my computer, iPad, and iPhone! Your patience was very appreciated in waiting for me to try on different devices to make it work properly. You were also extremely helpful with my several questions on next steps. Thank you for spending so much time with me to make sure I felt confident with the process!
WD
William D.
It was a pleasure being assisted by…
It was a pleasure being assisted by Niki.
She is excellent communicator and very knowledgable. Her professionalism is exhibited by positive demeanor and very prompt response to clients needs. My impression is she is a leader willing to take more responsibility and set example for coworkers. She is an asset to HTC.
TC
Traci C.
I recently switched from Inspira to Horizon and couldn't be happier
Dear HTC Exec Team. I wanted to share my experience thus far working with the HTC team, in particular, Brandi Dean, Kelsea Gines, and Dana Gross.
My SDIRA account, originally opened at Quest in December 2023, was acquired by Inspira in October. At that time, I'd heard good things about Horizon (and not so good things about Inspira) and had a phone call with Brandi Dean. She very clearly communicated the benefits of HTC and I felt reassured that it would be a good home for me and my funds. She was also extremely helpful in walking me through the process of opening our accounts.
Then the ball went to Kelsea Gines, another extremely competent, reassuring, and helpful individual who has helped my husband and me make a number of investments from our new Roth accounts. Kelsea always makes herself available to answer my many question and has been a true pleasure to work with.
Finally, Dana Gross took the reigns at helping me successfully make the transfer of my account where it was stranded and backlogged at Inspira. She went to great effort to help me make that move in time to meet an important funding timeline.
Everyone I have worked with has gone to the effort to do what they said they would do, when they said they'd do it. I couldn't be more pleased with my move to HTC and have been telling my fellow real estate investors about my positive experience.
Lastly, I also wished to express appreciation for the educational sessions I have thus far participated in. I believe HTC is going to be a terrific partner for my husband and me to learn and explore different asset classes to grow our retirement wealth.
Thanks for listening,
Traci Crowell
RF
Rebecca Fleetwood H.
Mercie has been so thorough and great…
Mercie has been so thorough and great to work with!
MA
Maria A.
Hello
Hello, would like to share that Dana Gross is a great representative for Horizon Trust.
She is available when we need her and knows all the answers to our questions. Because she has been there with every step of the way in the handling our investment, we now know our nest egg is in capable hands with Horizon Trust.
Maria Ayala
RB
Ron B.
Flawless Execution
From my initial meeting with Brandi Dean and concierge service from Dana Gross, Horizon Trust has offered flawless execution. I am grateful to the entire team and look forward to a long-term relationship.