Horatio LondonReviews of horatio-london.com

Fantastic shoes - I purchased the Dartmouth Loafer - Black Calf colour and they're beautiful shoes. The customer service was also brilliant - both over email and in store.

I recently purchased the: port moc adventurer black calf shoe from Horatio London. Let me just reinforce on trust pilot the compliments I already payed to the whole team. First of all, the shoes look great, top of the quality!!! They are new so I cannot already speak of durability or other factors, but the packaging and the products are top tier quality. Another super positive aspect I want to bring to light was the customer service!!! I had 2 issues and they were able to resolve them swiftly, showing: professionalism, patience and kindness every step of the way. Firstly I kindly asked them to quickly make a switch of sizes before sending them cause I misjudged my size when converting from EU to UK --> easy said and easier done. Moreover there had been some issues with customs. I contacted it the afternoon of Thursday and on Friday morning they were delivered after a week of being held "hostage" by DHL. No complaints, only my sincerest compliments and deepest thanks to everybody (especially Eric from custom service) for having been so nice. Off I go to enjoy my shoes then... I definitely advise to buy from Horatio.

I have now bought a few pairs of Horatios and a handful of knits all of which have stood the test of time. Also shoutout Eric for the excellent customer service anytime something pops up!

I bought the brown suede shoes for my husband as a present, they arrived quickly, true to size so fitted perfectly and are exceptional quality for the price. Also really impressed with customer services, who responded quickly to any questions, were hugely efficient and professionally at all times. i will definitely buy from you again.

I bought a pair of shoes recently which were a little bit too big (my fault not theirs). I emailed about switching them over and asked if I could come and swap them over instore which was fine. When in the shop the guys really looked after me and when the shoe I wanted was out of stock managed to track down a special order for me. Would recommend great service all round.