hopskipdrive.comReviews of hopskipdrive.com

Do not use this service, they do not have the kids best interest and could care less about children. I'm stuck with them for another 5 days because of a fostering situation and cannot wait to get them out of my life. They've had my kids wait MULTIPLE times an hour past their pickup time because of drivers canceling last minute. Their response, tell the kids to just wait...cool, a 6 1/2 year old and 12 year old to just wait unattended. This company is awful

My driver contract was terminated 2 days after I reported to driver support a person who claimed to be a close associate of Hop Skip and Drive who threatened me. 3 days later I thought my interview with the safety department was going to be about the report I made but they asked questions about physical contact with a child. I NEVER TOUCHED A CHILD! In their email they “determined that your conduct breached the Terms of Use.” and made my termination permanent. Retaliation or coincidence? No report was made to law enforcement. No response to my replied emails for my offers of a lie detector test and dash cam recordings with daily backups. FOR BOTH CHILD SAFETY AND DRIVER REPUTATION, DON’T RIDE, DON’T DRIVE WITHOUT DASH CAM WITHOUT DATA BACKUPS!

They don’t care about your children. I was deactivated because my metrics took a dive after I agreed to arrive later for the pickup of a 7 year old boy. HopSkipDrive would prefer that we drop the children off, as young as 7 years old in the dark in Detroit. I was doing the right thing. I figured the child would arrive to school just as the school doors are opening and he wouldn’t be left alone. Shortly after that, my driver metrics fell. I never even knew we had a driver metrics, and I never received a driver success card. Hop Skip Drive never showed me my metrics previously. I never knew my numbers. HopSkipDrive trust and safety team refused to do a thorough investigation, they refuse to contact the child’s mother to confirm my story. They would rather a driver leave a seven-year-old boy outside in the cold alone and the dark in the streets of Detroit then arrive a few minutes later I was a driver for three years and they banned me. While they allow other drivers on the platform to continue to drive. I’ve heard numerous complaints from my young riders that their driver was speeding, one even saw a beer bottle upfront with their driver, another one had multiple drivers were rude to her. When the mother complained, Hop Skip did nothing and allowed the drivers to continue to drive. They don’t care. They never gave me a second chance. The appeal process is a joke. If you sign up with Hop Skip be mindful that your child may be put in danger.