HoppieReviews of hoppie.kids

This company’s marketing feels intentionally misleading. The product is shown on a stroller in a way that gives the impression you are buying a stroller-related setup, but what arrives is only a seat attachment. The company hides behind technical wording like “extra seat” while using visuals that create a very different impression. That is not honest marketing. Customer service was just as disappointing. Rather than taking any accountability, they were dismissive, defensive, and acted as though the confusion was entirely my fault. Their solution was essentially: send it back at your own expense. Between the misleading advertising, poor customer service, and lack of accountability, I would absolutely not recommend this company.

The product is marketed as broadly compatible, however in practice it is not fit for purpose and cannot be used safely as intended. Customer support was extremely disappointing. Rather than addressing a clear product issue, they relied entirely on a 14-day return policy and refused to take responsibility. They also insisted that return shipping be paid by the customer, even though the product itself was the problem. This left me with no option but to escalate the matter through my bank. After reviewing the evidence, the bank ruled in my favour and issued a full refund. That outcome speaks for itself. I would be very cautious purchasing from this company.

De Hoppie past niet zoals de website beweert op de Joolz Aer. De buggy valt door het gewicht naar achteren en is daardoor gevaarlijk. Retourneren is helaas niet eenvoudig. Eerst ontstaat een discussie voor wie de retourkosten zijn, vervolgens nog aandringen om de retour gegevens te mogen ontvangen. Slechte service en niet klant vriendelijk.

After several attempts to contact the brand to return the order, since their website didn't mention any additional costs for international shipping (even though I had already paid for it), they not only told me it was my problem, but also that I had to pay and return it, otherwise they would destroy it. When I spoke with the shipping company, they told me they would return it to the sender. Even so, I decided to pay and keep the product to avoid buying from this brand again, but to my surprise, the product never arrived. So, I decided to take legal action against the bank after Hoppie lack of empathy and poor order management. In short, it's a scam, and they take advantage of misleading advertising to ship products worldwide. I certainly won't recommend this brand to my friends, either here or in Europe.

VORSICHT bei der Bestellung. Für die Rücksendung ist nirgends eine Rücksendeadresse angegeben. Daher kann man das Paket nicht zurücksenden.

Avoid avoid avoid . The product wasn’t suitable for my pushchair and they made it near impossible to return for a refund .

Absolutely avoid this company. The product is falsely advertised as compatible with a Nuna Mixx Next stroller — it is NOT compatible at all. This is clearly misleading. Despite this being their mistake, I was forced to pay €12 for return shipping, following their instructions. Now, on top of that, I am being asked to pay an additional €25 in customs fees just for the item to be returned to them. This is completely unacceptable. Their customer service is one of the worst I have ever experienced. They clearly do not read emails properly and keep sending irrelevant, copy-paste responses that do not address the issue at all. No accountability, no refund of return costs, no coverage of customs fees, and not even a basic gesture of goodwill. So to be clear: • Misleading product description (NOT compatible with Nuna Mixx Next) • Return shipping paid out of pocket (€12) • Additional customs fees requested (€25) • Useless and unprofessional customer service • Zero responsibility taken This company is misleading customers and refusing to take responsibility for their own errors. Do yourself a favour and stay away.

Nefasta!!!! Llevo 18 dias hablando con ellos y no me dan solucion, el pedido no llega, unas veces dicen que esta en la aduana, otras que ha habido una confusion de pedidos. Les estoy diciendo que devuelvan el dinero y ya ni contestan!! Esto es desesperante! Desdeluego no compreis mas aqui porque son unos estafadores!!