HoppieReviews of hoppie.kids

I did not receive the product. Supposedly I had failed to provide an "access code" for delivery by a company called Yanwen. (I live in a large apartment building that does not have an access code - there are doormen on duty 24/7). I was told that I would need to contact Yanwen to get the product -- but there is no way to do so using the links provided. This seems like a scam and I will dispute it with my credit card company.

Avoid this dishonest business and terrible product!! I received my Hoppie a day later than they promise in their adverts; my child who fit the criteria jumped in and immediately shouted “get me out!” It was so uncomfortable and unusable for him. I immediately returned despite a great deal of threat “it must be completely unused etc” - yes it 100% is but why do you advertise that it can be used for 12 days and then returned if you have such strict return rules??? Cassy continually asks for proof of my return; I have it all- tracking, photo of delivery etc. She is personally VERY unprofessional. Also hilariously they are giving this product away to local people with a large following to me, who do not have children of the right age and so have “tried it out with their friend’s buggy”…. Totally disingenuous marketing, horrible company, 100% avoid. And give me my money back please.

Absolute trash. Does not fit the joie litrax as stated. Customer service terrible and refuse me refund. Took double the length of time to deliver as stated as it comes from outside the Uk.

1. Our order experienced a delay exceeding 10 business days for delivery within mainland UK. 2. Prior to placing our order, we inquired about the return policy. Hoppie confirmed that returns are accepted in the original packaging; however, the responsibility for return shipping costs was not disclosed. 3. We sought confirmation regarding the product's compatibility with our specific pushchair make and model, and received an affirmative response. This assertion proved to be inaccurate upon receipt. 4. When seeking further clarification on the return process, the vendor repeatedly referenced their stated policy without providing substantiating evidence. We have provided multiple screenshots from their official website demonstrating the absence of any mention regarding customer responsibility for return shipping fees. Despite this, they have failed to acknowledge our evidence or offer a further response. We advise against purchasing this product due to the unsatisfactory post-sales customer service. This review is intended to inform potential customers and prevent similar negative experiences.

The item arrived, my child didn’t like it and it kept tipping over the Pram. Returned it at my own cost (£12) tracked. I could see it was waiting in customers for weeks for them give customers information to complete the return. They declined to give customs the information and now it’s being returned to me. So not only do I have the item back I don’t want, I also paid £12 for the pleasure. I presume it’s because they wanted me to say the item value was £0 on my return postage, but I didn’t because then if it got lost I wouldn’t get any compensation. It was a lose lose for me, what an atrocious company. Wouldn’t recommend at all. They’re also now ignoring my emails.

C'est du vol. Avant d'acheter, j'ai pris contact avec eux pour savoir si c'est compatible avec ma poussette avec des photos faites par mes soins de la poussette. On me dit que c'est compatible, je commande et à réception, une CATA! Je demande un remboursement, et la on me dit que les frais sont à ma charge (19€90 pour envoyer au Pays Bas). Malgres plusieurs tentatives pour me faire rembourser les frais car ce n'est pas de ma faute, il me répondait de moins en moins. Et ne veulent pas réparer leur faute. Ce n'est pas du tout professionnel cette attitude. Je soupçonne qu'on m'a trompé pour faire gonfler leur statistique de vente. Je ferai part de signalement pour tromperie et arnaque.

Extremely disappointing experience. DO NOT PURCHASE FROM THIS COMPANY! I purchased a pram attachment from this company as their website clearly stated it was compatible with my Rover pram. To be sure, I also confirmed this with one of their team members before purchasing and was reassured that it would fit. When the item arrived, it was immediately obvious that it does not fit the pram properly. In order to get my toddler in and out, the entire stroller attachment needs to be removed, which is clearly not how the product is shown or demonstrated in the photos and videos on their website. It has been advertised as compatible when it simply isn’t. Trying to resolve the issue has been even more frustrating. My first email was responded to by Jessika who simply stated that the product is compatible and offered no help or solution. After explaining the situation again and requesting a refund, I was passed to Cassey who told me I would need to contact them again in 2–3 weeks. After escalating my complaint for a third time, I was then told by Marie that my options were to either send the package back to the Netherlands at my own cost (despite living in Australia) or wait another 2–3 weeks to organise another way of returning it. Apparently this delay is because a warehouse is “opening in Australia.” However, when I asked for basic details such as what state, what suburb, and when this warehouse would actually be opening, my questions were ignored. At this point it is starting to feel more and more like a scam. The communication between all three staff members has been extremely disappointing and unprofessional. What should have been a simple return for a product that was incorrectly advertised has turned into an unnecessarily frustrating process. After reading other reviews, it appears this has happened to multiple customers, being told the product will fit their pram, only to receive it and find that it doesn’t. When trying to process a return, the communication seems to be just as poor with no clear resolution. Overall, a very frustrating experience and not a company I would recommend. I have since disputed with my bank and been successful with the outcome and still to this day have not been told when this “warehouse” will be opening in Australia.

I have purchased this seat hoping that it can be useful during travel. I have attached this seat to the YoYo stroller, my 10 months old was placed at the YoYo seat and my toddler on the Hoppie seat! As soon as my toddler sit the whole stroller flipped backwards! Luckily this accident happened on the carpet and non of my kids got injured. Its very unfortunate that I purchased this product and was trusting the photos on Instagram account and didn’t come to my mind to try this product before traveling. Now I am back and contacted customer service, the reply was oh you have exceeded the YoYo allowance weight! Ok I said you should have put this note on your website so people check the strollers overall capacity before purchasing as this doesn’t come to anyone mind! The customer service never bothered to ask about my kids and apologize for the serious accident that happened! Instead they say oh we can’t return the product because you have exceeded the 14 days return policy. Just super disappointed with this product and super disappointed with the customer service.