HOOSTLERReviews of hoostler.com

Response from HOOSTLERJul 6, 2023

Thank you for taking the time to review our services. We highly value your feedback and appreciate your input. While we do not handle the delivery process ourselves, we understand that shipping carriers or their employees may occasionally have an off day or mishandle packages. Unfortunately, this is beyond our control. Once a package leaves our warehouse or facility, we relinquish control over it.

Response from HOOSTLEROct 27, 2022

Thank you so much for reviewing us Olivia! Your feedback is very important to us and much appreciated. Thank you so much!

Response from HOOSTLERSep 3, 2022

Thank you so much for reviewing us Molly! Your feedback is essential to us and much appreciated. Usually, when an item is out of stock, it will display an out-of-stock banner and a "Notify Me" button. Due to the high volume of orders coming in, sometimes our suppliers run out of stock after inventory cycle time and we might have orders containing that item. In that case, we either refund the money or the customer can choose to credit them with a gift card with the balance of that out-of-stock item, so they can purchase any other thing they want in their next purchase. In your case, we never credited your account, all of the items you ordered were delivered. Your order was shipped from 2 different warehouse locations and split into 2 different packages. Please email us at [email protected] and let us know what you think was wrong with your order so we can fix it as soon as possible.