HooniganReviews of hoonigan.com

Customer Service is NON-EXISTENT! Nowhere on Hoonigan's website could I find a sizing chart. So after reading their return policy and seeing that they "gladly accept exchanges" I guessed on my size. When I got the shirt, it was obviously too big, but now I'm being told I have to create a return...they don't accept exchanges....AND they're only refunding me the $15 for the shirt! They're keeping the $10 to ship it to me, asking me to cover the cost of the return, AND will make me pay ANOTHER $10 to ship me the correct size! Incredibly frustrating given the fact that 1. It took them 10 DAYS to get the shirt to me and 2. they're making a profit off of the shipping (this is what I do for a living...they could ship it faster for half the price...) I wouldn't buy ANY shirt from Hoonigan unless you're okay with wearing a quality t-shirt that clearly doesn't fit you.

I ordered a street clutch for my vehicle on October 1st,2020 order#275288 from hoonigan Industries, which claimed 2-4 days for shipping. It's been 37 days now, with tracking still saying processing, item has not been shipped. I made countless emails and online contacting requesting the problem, what is going on, if item is out of stock(even though website claimed it was available and also the money was pulled from my debit card )after several amounts of attempting to get a human response , as everything is fully automated, so you don't ever get on to a human, all it says is check item by order # 275288!!!! Making me fed up, worried, inconvenienced etc. I then filed an official complaint using the BBB online complaint department and made a case which were fruitless in response as well, taking almost a month according to them to get a response from hoonigan Industries. Now I am posting this review and still have not got anywhere progressively or beneficial. What other online help can I get in order to contact hoonigan Industries and have my situation rectified? Please help!!

Bought $150 worth of things from their online store. It shipped to our state, but "didn't have an address" got sent back to California. Somehow lost in warehouse, threw us around their customer service for TWO MONTHS. Never got product or a refund. HORRIBLE

This ordeal started in June. Still trying to get a refund for defective products. The hoodie was discoloured by UV light and the hat was crushed and deformed in shipping. Fortunately, my credit card will refund me as they've "ghosted" all emails and voicemails I've left. Garbage management followed by garbage product. Ken Block should return to Rob Dyrdek for some business advice.

If I could leave no stars, I would!! DO NOT BUY FROM THIS BUSINESS!! i purchased a t shirt as a birthday present for my brother on June 5th and as of August, I STILL have not received it, had no response from the company and my many emails and queries, and the tracking has been all over the place!! I am taking the matter further to get my money back.

Ordered from the website despite the reviews. I ordered a couple of items from the “carcaine” section. Paid the extra for the shipping and all that. Still no shipment, sent multiple emails and all I get (every 4 emails you get an auto response) is generic answers. Spent $400+ and no sign of my stuff. Never again. Trust the reviews when they state it’s shady. Pandemic my ass, if your “customer service” can’t handle responding to emails then maybe there shouldn’t be an option to buy things from you.