Hookah JohnReviews of hookahjohn.com

Be aware when ordering, they won’t charge your credit card, but will ask to take a picture of your credit card and send it to them instead. For what reason do you need to have a picture of my credit? Called American Express, and was told that this looked like fraud, and when i tried to contact hookah john, got no response whatsoever. Terrible, if you want to buy any product from them, think twice.

I have ordered from hookah john many times and I have never had an issue or bad experience. He is one of few vendors who did not have any shipping delays during COVID and always has a good selection of the best brands. I always get my order in 3 days and I live all the way across the country. I am a regular customer and recommend him highly to anyone.

HookahJohn is a hilariously bad vendor that clearly doesn't care about their customers. -Outdated payment processing. They require you to send a full copy of your ID and credit card so they can process on the back end triggering a fraud warning on your credit card. -Horrible support. Support is incredibly slow and isn't helpful. I emailed John directly and it's clear he doesn't care about the customer experience. After dealing with John, I did some research and spoke to the other US vendors. The reality of the situation is that hookah's in general aren't popular enough in the united states to drive serious demand. With that, John has done something incredible for his business by establishing himself as the "big vendor" in the small market. Most of the other vendors receive their inventory from John. What this means for the consumer: John's competitors will have higher prices because they are receiving inventory from him which means that on the surface, John's shop looks like the best bet. The reality is that if you pick up a hookah or accessories in the US, he gets a cut regardless so he absolutely doesn't care about quality or consumer satisfaction. I should have listened to the reviews but instead I chose to take the gamble. This time it didn't pay off. I strongly suggest doing your own research before purchasing from HJ. Read the other reviews that are being posted, it's step by step exactly what you will go through ordering from this guy. Go on reddit and read his reviews there as well.

They have the worst CS ever. Be very careful and dont do international shipping with them, they will steal you.

I purchased charcoals from this company I tried a few of the charcoals the quality was very bad I called the company they refused to allow me to return the low quality products within the first 30 days I called the company more than 10 times they kept ignoring my calls my recommendation is do not purchase any items from this company they can not be trusted.

Got exactly what I ordered with nothing damaged and it was delivered to me with in a week.