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Honey Play Box® (honeyplaybox.com) has 1,097 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
honeyplaybox.com
Website
honeyplaybox.com
Category
Adult Entertainment
Location
Chino, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Product didn’t work to my expectations. Sent two emails tohoneyplaybox support with no reply.
Response from Honey Play Box®Mar 26, 2024
Dear Roberto,
Thank you for your valuable feedback. We sincerely regret any inconvenience caused.
Our customer service staff has replied to each of your emails, if you have not received the email, you may check if the email is categorized as spam.
We have received your feedback on the product, can you please provide me with a short video of you attempting to turn it on? Please ensure to hold down the on button for 5 seconds as that's how long it can take to activate the battery.
We require a video to review to fulfill our warranty policy.
We truly appreciate your understanding and patience as we work to resolve this matter.
Best Regards
HoneyPlayBox Customer Service Center
JJ
J J.
Item no working
charger provided with item did not work. cannot charge
Response from Honey Play Box®Mar 19, 2024
Dear Jacob,
We have received your feedback on our product charger, we deeply regret the inconvenience you've faced.
Can you please provide me with a short video of it?
We require a video to review to fulfill our warranty policy.
We truly appreciate your understanding and patience as we work to resolve this matter.
Best regards,
JS
Jessica S.
My items never came in mail like was…
My items never came in mail like was said to me. I talked to a female from your company. I used a gift card which caused a fraud alert. I don't know why. You guys took the money off the card. She said because I called and explained it was a visa vanilla gift card for over 200. 4 toys on sale
She was sending it out to my address in 2 days . 20 third Ave. Mechanic falls. Maine 04256
Response from Honey Play Box®Mar 12, 2024
Dear Jessica,
I'm extremely sorry to hear about your unpleasant experience with our customer service and delivery. We deeply regret any inconvenience this may have caused you.
Your order has been already expedited by Fedex Express.
The reason for the delay is that your order was flagged as medium to high risk. This may be due to typos in the billing address, an incorrect CVV, mismatched shipping and billing addresses, or discrepancies with the credit card's registered address., we have sent several emails to the email address you left and have not received a reply.
Upon receiving your call we sent out your package as soon as we could and it is now in transit.
Please understand our policy that we must confirm the authenticity and security of the orders to avoid fraudulent transactions that may affect the credibility of both parties. Thank you for your support and understanding.
Sincerely,
HoneyPlayBox Customer Service Center
MB
MB
Base is broken and finally got it apart…
Base is broken and finally got it apart there was a piece broken inside of it holding it in place. Very hard to remove to properly assemble out of the box
Response from Honey Play Box®Mar 11, 2024
Dear Michael,
I'm very sorry to hear your item is defective.
Can you please provide me with a short video of you turning it on and pressing the buttons to "change modes" to show us how it's malfunctioning?
Please ensure to hold down the on button for 5 seconds as that's how long it can take to activate the battery.
We require a video to review in order to fulfill our warranty policy.
Thanks for your support.
Best Regards
Honeyplaybox customer service team
SC
Scott
My wife and I have been happy with all…
My wife and I have been happy with all of our purchases through you guys except this one.it did not meet our expectations!
Response from Honey Play Box®Mar 11, 2024
Dear Scott,
Thank you for your valuable feedback. We sincerely regret any inconvenience caused. To assist you more effectively, could you please provide more details regarding the issue you've encountered?
Best regards,
HoneyPlayBox Customer Service Center
JB
Jonny B.
Item has not been received
Item has not been received
Response from Honey Play Box®Mar 11, 2024
Dear Jonny,
I'm sincerely sorry to hear about your experience. This is not the standard of service we aim to provide, and I understand your frustration.
Firstly, please accept my apologies for the delayed order and lack of communication. I understand how disappointing it can be to not receive the products you're eagerly waiting for, and how more so when the company does not seem to care. We truly value our customers and your experience does not reflect that.
As an immediate course of action, I will personally follow up on your shipment status and rectify the situation. Also, I assure you that your feedback about our customer service has been heard and we will use it to improve our service.
Should you decide to give us another chance, we'd be more than happy to assist you in making your experience better. In the meantime, we respect your decision and thank you for bringing these issues to our attention.
Again, we're deeply sorry for the inconvenience caused.
Best Regards
HoneyPlayBox Customer Service Center
MW
Meggan W.
I emailed for my order to be cancelled…
I emailed for my order to be cancelled less than 24 hours after I placed the order and no confirmation of the cancellation and my order my charged and shipped anyway. I emailed twice and no response
Update to add: company stated in reply they sent an email confirming the cancellation on Monday and they did not. I received no reply to my emails and in fact got a SHIPPING notification — not a cancellation confirmation. And now conveniently, I got a refund confirmation within MINUTES of them replying to this review. And after scrolling through other reviews, my experience checks out as multiple other people have had the exact same issue.
Response from Honey Play Box®Mar 6, 2024
Hello Meggan,
We're deeply sorry for the inconvenience caused.
We checked your order and found that we have already notified you that your order has been canceled. Refunds take 3-7 business days after being processed on our end to reflect on your account. If after 7 BUSINESS days, you do not have it back in your account, you have to reverse or dispute the charge with your bank as we can not do anything more after that.
Our customer service staff responded to your email as soon as they got to work on Monday, and we are saddened to receive such a bad review from you.
We aim to provide all our customers with prompt responses and solutions to their concerns. I want to assure you that we will work on our communication process to serve you in the future better.
We truly appreciate your understanding in this matter.
Best Regards,
HoneyPlayBox Customer Service Center
Hello,
We deeply regret the inconvenience you've experienced.
We would like to reiterate that upon receiving your email, our customer service staff did cancel your order and intercept the package that was about to be dispatched as soon as possible.
After that, you would have received a refund notice and payment within 3-7 business days, we have informed you of this message several times, and we did receive a successful refund for this order a few hours ago.
We don't want this kind of misunderstanding to happen again, we respect every customer and their every decision. We truly appreciate your understanding in this matter.
Best Regards,
HoneyPlayBox Customer Service Center
AL
A L.
Does anyone work there?!
I don't know what's going on with my order. I haven't received any tracking information. Everytime I've tried to reach out to the company no one has answered my emails and no one is answering the phones and their mailbox is full. The company is a scam
*UPDATE
While it was nice of them to respond on this platform to save face, they have yet to actually contact me. They have my information and yet have made no effort to call OR respond to my emails. Still haven't gotten the product either, but do you know what they have? My money. DO NOT BUY FROM THIS COMPANY.
Response from Honey Play Box®Feb 26, 2024
Dear Customer,
I'm sincerely sorry to hear about your experience. This is not the standard of service we aim to provide, and I understand your frustration.
Firstly, please accept my apologies for the delayed order and lack of communication. I understand how disappointing it can be to not receive the products you're eagerly waiting for, and how more so when the company does not seem to care. We truly value our customers and your experience does not reflect that.
As an immediate course of action, I will personally follow up on your shipment status and rectify the situation. Also, I assure you that your feedback about our customer service has been heard and we will use it to improve our service.
Should you decide to give us another chance, we'd be more than happy to assist you in making your experience better. In the meantime, we respect your decision and thank you for bringing these issues to our attention.
Again, we're deeply sorry for the inconvenience caused.
Best Regards
HoneyPlayBox Customer Service Center
