Tommy P.
The entry on the masturbater was…
The entry on the masturbater was defective as it tore upon the first use. The soft material used is not capable of handling thrust obviously. Upon the 2nd use, half of the mouth shaped entry tore away.
Response from Honey Play Box®Mar 26, 2024
Dear Tommy, Thank you for your valuable feedback. We sincerely regret any inconvenience caused. Our customer service staff has replied to each of your emails, if you have not received the email, you may check if the email is categorized as spam. We have received your feedback on the product, can you please provide me with a short video of you attempting to turn it on? Please ensure to hold down the on button for 5 seconds as that's how long it can take to activate the battery. We require a video to review to fulfill our warranty policy. We truly appreciate your understanding and patience as we work to resolve this matter. Best Regards HoneyPlayBox Customer Service Center