Honey Play Box® Reviews | Read Customer Reviews of honeyplaybox.com

Honey Play Box® Reviews | Read Customer Reviews of honeyplaybox.com

Honey Play Box® reviews

Showing 270 reviews with 1 star · Clear filters

Jecarya P.
May 2, 2023
I still haven’t received my refund
I still haven’t received my refund
Response from Honey Play Box®May 4, 2023
Hi Jecarya, Thanks for taking the time to give us feedback. I am sorry that you did not receive your parcel on time due to the courier company. If you would like a refund you need to file a claim with carrier so they can investigate and rule out theft/fraud. If you would like the package we can send a new one but you still need to file a claim with them and supply us the claim number. Your understanding will be much appreciated. Kind Regards, HoneyPlayBox Customer Service Center
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Heather L.
May 2, 2023
My charger doesn’t charge my new toy!
My charger doesn’t charge my new toy!! Which is disappointing bc I buy a lot from you!
Response from Honey Play Box®May 4, 2023
Hi Heather, Thank you for sharing your feedback. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated. Sincerely HoneyPlayBox Customer Service Center
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Ragner
May 1, 2023
I received the wrong item and I have…
I received the wrong item and I have tried to reach customer service to jo avail. No one answers the phone and emails are not replied. Terrible and horrible experience and would never come back again. I need my refund ASAP
Response from Honey Play Box®May 4, 2023
Hi Stanley, Thank you for sharing your feedback. I am sorry to hear that, and I noticed that you may have accidentally ordered the wrong size. Plese follow the instruction of customer service team to return the item, thanks. Kind Regards, HoneyPlayBox Customer Service Center
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Jennifer H.
Apr 29, 2023
Said items were out for delivery and…
Said items were out for delivery and now they had to resend something that was never delivered…items still not here! Yet I can’t get a refund!
Response from Honey Play Box®May 4, 2023
Hi Jennifer, Thanks for sharing your feedback. We refunded to you today, please allow for 5 - 7 business days for the funds to return back in the original form of payment. Your understanding will be much appreciated. Kind Regards HoneyPlayBox Customer Service Center
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Thalia B.
Apr 28, 2023
Doesn’t work
The plug doesn’t stay connected to the item and won’t charge, poor quality, tried to call and contacted PayPal with no results and called the distributor in California of which they didn’t answer so I finally left a voicemail of which they called me back of which they called me back at 730am eastern time. I didn’t have the chance to run to it so I tried to repeatedly tried calling back, but they want proof that it doesn’t work like I wasn’t believed, however what’s to take a video of if it just sits there and does nothing . Don’t deal with this company this is junk and you will never get a refund or any solution
Response from Honey Play Box®May 4, 2023
Dear Customer, Thank you for sharing your feedback. I am very sorry for the bad experience. Would you mind reaching out to me with more details at [email protected]? Thank you and have a blessed day! Honeyplaybox customer service team
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Jon A.
Apr 28, 2023
Your company did not use AUSPOST as its…
Your company did not use AUSPOST as its carrier here in Aus, the result of this being an inferior carrier didn't deliver my parcel to its designated destination, nor had the courtesy to contact me, therefore my AUS $170 is gone, I've tried tracking the courier no answer , no chance.
Response from Honey Play Box®May 4, 2023
Hi Jon, Thank you for sharing your feedback. I am very sorry for the bad experience and we will contact our after-sales team to process your order. We will provide you satisfactory solution. Your understanding would be highly appreciated. Sincerely HoneyPlayBox Customer Service Center
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Amy B.
Apr 27, 2023
Have not received it yet.
Have not received it yet.
Response from Honey Play Box®Apr 28, 2023
Hello Amy, We are sorry for the inconvenience caused to you. Your item is on its way to you, and it may take 3 to 7 business days to receive your package.Your understanding would be highly appreciated. Sincerely HoneyPlayBox Customer Service Center
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Katie
Apr 26, 2023
Extremely unprofessional
I emailed about 30 minutes after I ordered and asked to cancel the order. I emailed again yesterday asking to cancel the order. I just received an email today saying it had been shipped and I'll have to return the item if I want a refund. Very unprofessional.
Response from Honey Play Box®Apr 27, 2023
Hello Katie, We are sorry for the inconvenience caused to you. Thank you for your feedback, we will improve our service based on your feedback. Your understanding would be highly appreciated. Sincerely HoneyPlayBox Customer Service Center
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