Fadi K.
I already order more than 4 month and…
I already order more than 4 month and when tracking all was ok but conclusion still i don't receive my shipment. i u can help I'll be verry gratefully. kind regards
Response from Honey Play Box®Oct 27, 2023
Dear Fadi, Thank you for sharing your feedback, and we apologize for the delay in receiving your shipment. We understand your frustration and are here to assist you in resolving this matter. According to the tracking history, your order was dispatched from our warehouse on July 17th. However, it appears that your shipment encountered a delay at the destination customs, where it has been held since July 26th. We apologize for any inconvenience this has caused. Typically, customs authorities do contact customers either by email or phone to request the necessary information for clearance. We recommend checking your email inbox, including spam or junk folders, for any correspondence from the customs office. In the event you haven't received any communication from them, please consider reaching out to your local customs office to inquire about the status of your shipment and whether any additional documentation is required. We understand the importance of receiving your order promptly, and if you require any specific information or assistance from us to facilitate the customs clearance process, please let us know, and we'll do our best to provide the necessary support. Once again, we apologize for any inconvenience this delay has caused you, and we appreciate your patience as we work to ensure the timely delivery of your order. Kind regards, HoneyPlayBox Customer Service Center