Asha D.
Absolutely awful customer service
Absolutely awful customer service! I ordered a custom locket for my girlfriend for Christmas, and they sent me a locket with a picture of someone else in it! Then, when I requested a refund, they told me that custom items are not refundable, and I can have store credit. Christmas is in 4 days! Why would I reorder something that won’t even be here before New Years?! They are very thoughtless and unwilling to accept blame. Also, the quality is absolutely awful, you are better off buying a $15 locket on amazon.
Response from HoneyLock | Personalized Jewelry CompanyDec 22, 2020
Hi Asha D, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. May I have your order number or email associated with your order so I can further assist you? Please reach out to us at [email protected] and we will make sure to resolved this issue as soon as possible. We would love to make things right if you give us another chance. Warmest regards, HoneyLock Support