David K.
I paid 1$ for the promotional 1 month…
I paid 1$ for the promotional 1 month free trial and when i canceled my subscription a few moments later for renewal the site automatically deleted my account thus losing the 1$ i gave them for nothing and the free trial. It is obvious with the layout of the website that they make it difficult to cancel the subscriptions, they make you go through a AI chat bot to cancel and it does everything in its power to discourage doing that. Disgraceful business practices, rating 0/10, would never again.
Response from Home Title LockJul 20, 2026
Hi David, Thank you for sharing your experience. We're sorry to hear that your cancellation process was frustrating and did not meet your expectations. After reviewing your account, we confirmed that your subscription was created and canceled on the same day. During the cancellation process, our AI assistant presented an optional offer to extend your trial, but because your response also included a request to "cancel," the system interpreted that as your decision to proceed with cancellation and closed the account accordingly. We appreciate your feedback, as it helps us improve the clarity of our cancellation experience. Additionally, we've issued a refund for your $1 trial charge. If you have any additional questions or need further assistance, please don't hesitate to reach out to our support team.