HomesnapWith easy-to-use mobile technology fueled by unmatched, real-time data intelligence, Homesnap is changing the way real estate agents connect with consumers and serve their clients. The industry-endorsed Homesnap platform leverages real-time data from over 200 MLSs to empower millions of consumers with a superior home search experience, while providing over 85% of U.S. agents with access to powerful mobile tools that automate their work and accelerate their success. The integrated Homesnap platform is transforming the industry by bringing real-time to real estate. More information can be found at www.homesnap.com.
Homesnap (homesnap.com) has 329 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 56 reviews with 1 star · Clear filters
JS
I never subscribed to their service and yet they keep sending me spam. Unubscribed from the email link multiple times. No effect. No response to direct messages to support either.
Response from HomesnapJan 6, 2021
Hm..that doesn't sound right. Please reach out to our support team at [email protected] or call us at 800-431-5509, so that we can help you remedy this issue.
Evette
My Google Business profile, along with all of its contents, was deleted this week after I inquired about a promotion. I decided not to renew my pro+ subscription 3 months ago. Before inquiring about the promotion they had already stopped posting on my behalf, 3 months ago, so I assumed everything was okay. I was told that it was up in error so they removed it. Now, I have to verify my business profile by mail and start over. I also keep getting emails to subscribe, as a new user, for $99. even after I unsubscribed from emails & I don't even qualify as a new user. Looking back, after I cancelled they still tried to debit my card for $599. multiple times, thankfully my card was expired. I cant explain why they tried to charge me so many times. At the end of the day, signing up pretty much puts any effort on your part in building a reputation and contributing content to your google business profile in jeopardy. In my opinion, handing over that much power and control is not good & for those reasons I do not recommend the plus upgrade. ::::::::UPDATE:::::::: This week (after cancelling 3 months ago) Homesnap pro+ shared my profile with me then I was able to remove them from admin. Not sure why this is something that isnt immediately done when a subscription is cancelled. Why wait so long after being prompted by me, with multiple emails back & fourth? I however still have to verify my google business profile by mail as I started the process before the account was shared. I still do not recommend as there appears to be no definitive policy or procedures followed. (It seems like there are 2 steps for a customer to successfully cancel Pro-Plus. First, about a week before renewal, report your card lost/stolen or block them from the cards end. Second, proactively reach out to make sure your google business profile is transferred to you. Disappointed to say, neither issues are isolated errors.)
Response from HomesnapJan 6, 2021
Hi Evette, thank you for your feedback. We are sorry that your experience with our company did not meet your expectations. We do try to ensure that the process is as smooth as possible and apologize if there was any delay in taking Homesnap off of your Google My Business profile. As a note, Homesnap does not take full ownership of an agent's Google profile. We actually take on the role Co-Owner with the agents maintaining ownership, and every Pro+ user has the ability to go into their account at any time. In regards to membership cancellation, we disclose the subscription at the point of sale and send an email 30 days in advance notifying members of their upcoming renewal. If a Pro+ user wishes to terminate their subscription, all they need to do is reach out to our support team prior to renewal and cancel their account.
Bonnie R.
I’m sorry, but this company is so awful that I’m going to keep posting about it to make sure others know what they’re getting into so they don’t fall into the same trap. Look below at how many people have been charged either without notice or after canceling. It would be one thing if it were a minor charge, but $600 means a lot to people especially during this pandemic. It is unprofessional, disgusting, heartbreaking, and possibly even criminal what you’re doing. Make things right and then maybe you’ll have a chance at patching up your reputation.
Jocelyn R.
This company's customer service and business practices are HORRID. Avoid them at all cost. I signed up for a membership in 2019 for $99 and was just unknowingly charged a renewal fee for $599! I never once agreed to that price nor was I provided with any updates, whether by email or on my membership profile, that the cost of this membership would increase to $599. I called to demand a refund and was completely refused one. What horrible customer service to provide during a pandemic, when many of us are struggling just to get by! You cannot find any information about your membership anywhere on your HomeSnap account/profile. Their website even refuses to allow you to remove your CC or Debit card information. This is a SCAM. Nothing positive has come from this membership.
Natasha R.
Shame on your company. During a pandemic they refuse to refund me. Shame on you! This is worthless and your running a scam!!!!
Response from HomesnapJan 7, 2021
Hi Natasha, we are sorry to hear you feel this way and would be more than happy to look into this for you, but we need a little more information in order to locate your account. Please email [email protected] or call us at 800-431-5509 , so that we can further assist you with this matter.
Darin K.
We cancelled our Homesnap Pro+ account last year and just got charged $600 again. After a long phone call with customer service last year that went no where, we were at least assured we wouldn’t be billed this year. But sure enough, another $600 charge this year on a product I haven’t used in over 18 months. Any good company would make this right with customers but they refused. There was no 30 day e-mail prior to the new charge after careful review of my inbox and spam. Ultimately they don’t actually care about the agents that are using their service - I can’t encourage you enough to stay far away. Will edit this later if they reach out to make this right.
Response from HomesnapJan 6, 2021
Hi Darin, thank you for your feedback. We are glad that we were able to help you remedy this situation. Please reach out to us at [email protected] or call us at 800-431-5509 if there is anything further we can assist you with.
Shelley L.
Terrible lies to get you to try it out then they won't let you out of the auto renewal program. They tell you they will not auto renew...lie...they tell you you will receive 30 days notice when its coming due again...lie...they are scammers...dont waste your time or money here!! Horrible people. No results during 2 years of use. Total waste.
Amanda Gunter, Dickson R.
Stay away from HOMESNAP Pro. Complete waste of money. You pay $600 for the year and they just email you daily to buy their ads. They do not even believe in their product as they steal your money and refuse to cancel your membership or refund you for the coming year. Zero value. Horrible customer service. I wish I never wasted my money.