HomesnapReviews of homesnap.com

I cancelled my Homesbap account a few years ago and yet every year, they try and charge me a renewal fee. They hit me with $599 today. I spent 2 hours trying to get a live voice on the phone. Their customer service is the pits! You can’t get a live voice on the phone. All you get is the same annoying recording over and over! I ended up having to cancel my card to stop the charge. This was a huge inconvenience!

Experience with Homesnap was extremely poor, mainly due to poor communication. Example: After giving a poor review, I receive an email thanking me for the POSITIVE REVIEW! Staff cannot be reading my response.

I have called and emailed them about a HUGE charge out of my account. Finally a rep named Peter contacted me and said he could refund the money. I said I would like that. I have no refund and he isn’t returned my emails. No one is. My calls keep going nowhere. “Company wide meeting”. The money was taken from my bank account and I need it back.

I signed up for homesnap last year and quite frankly NEVER used it or found it useful. Come June 15, 2021 of this year I am balancing my checkbooks and reviewing my CC info only to find a charge from June 11 for $599. NEVER received a notice from Homesnap about being billed and never received a receipt...if I hadn't taken the time to review my account I may never have noticed it. VERY unprofessional. When I emailed about canceling I received a "generic" email back within two minutes giving me a case number. No word so I tried calling...one big Cluster**** trying to get someone, anyone to answer their "customer service" line. UPDATE: FINALLY got thru to Homesnap and got the bill reduced by $400 but told the guy flat out I better get an email notice on any further billings.

No one's responded to my emails in over a week.

Very poor experience, don’t waste your money. The ad campaign I purchased advertised 30+ leads. I received a total of 4 of which were bad number and bad information. I reached out multiple times for a refund and to have the ads turned off. It took almost a week to get a response back and when I did they said “I’m sure you will find out services helpful for your business” even after I have repeatedly informed them of the misleading ad services they are advertising. DO NOT WASTE YOUR MONEY!

I joined this Leads Program in January 2021, for 6 months I paid $2,905 up front , they promised that I will receive 3 to 4 "HOT LEADS" per months. I received 3 leads in January, 2 in February and nothing this month, March. the leads that I received was for renters, I talked to one of them and they were asking for Section 8. I explained to the Costumer Success Manager Andrea Nickel several times that This program is not working for me because I don't do Rental ,and I ask for my money back. She said that I can't get my money back , I tried to call her and I emailed her 3 times . she is ignoring my emails and phone calls, She is suppose to be the "Costumer Success Manager" and take care , of course she doesn't care because I paid her in full. This is a terrible experience , this is wasting money and time, DO NOT SIGN ANY AGREEMENT WITH THIS COMPANY THIS IS A FRAUD!!. If They promise you will l receive good leads , RUN AWAY, They are lying!!

They charge you without your authorization, then when you try to contact someone about it no one responds for a while. Once they did respond, they said that there was nothing that they could do about it... Complete fraud. This app is completely useless and definitely not worth $599. Please STAY AWAY from HomeSnap!!!