HomesnapWith easy-to-use mobile technology fueled by unmatched, real-time data intelligence, Homesnap is changing the way real estate agents connect with consumers and serve their clients. The industry-endorsed Homesnap platform leverages real-time data from over 200 MLSs to empower millions of consumers with a superior home search experience, while providing over 85% of U.S. agents with access to powerful mobile tools that automate their work and accelerate their success. The integrated Homesnap platform is transforming the industry by bringing real-time to real estate. More information can be found at www.homesnap.com.
Homesnap (homesnap.com) has 329 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Internet & Software · Bethesda, Maryland
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Internet & Software · Silver Spring, Maryland
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Internet & Software · Columbia, Maryland
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Showing 56 reviews with 1 star · Clear filters
Mike A.
I am a homesnap user and somehow they charged me for a 599 subscription 2 years ago and never deleted it or credited it back to me after multiple calls and emails, and then after all that, they auto-renewed last year and I still have not received credits for either year. Customer service has never returned my emails. Homesnap is free with our NVAR dues!!!! The least they could do is return my emails.
Shereen G.
Unfortunately I’ve been calling & emailing for over a month and I cannot seem to get a single representative to respond to me. I stay on hold for hours and no responses to my emails. Homesnap manages my Google business account & there are plenty malfunctions. I would just love a rep to help me out, as I am a pro plus paying customer and their inefficiency is negatively impacting my business.
Bill C.
Agent buyer beware Homesnap is a so so app.I used it occasionally.They automatic renew even when you tell them it is offered as a benefit through my MLS. They are fighting me on a reimbursement. Its my own fault, I usually do not sign up for anything that has auto renew because the companies are not usually trust worthy. Got Me!
Christine K.
Waist of money
Michael
Never signed up for this and no where to unsubscribe. Stop being a pain in the A$$ with your junk e-mails.
Response from HomesnapDec 1, 2021
Hi there, we're sorry to hear that you're frustrated. If you would like to unsubscribe from emails, scroll to the bottom of any email you receive and there should be a button that says "unsubscribe".
Dawn
Have been trying to cancel my membership since August, not an active broker anymore. Sent numerous emails and voice mails. Very upset!
Stephen F.
Multiple charges without signing up for any service, no response from customer service. Unbelievable.
Response from HomesnapNov 3, 2021
Hi Stephen, I'm sorry to hear that you're frustrated. A member of our team should have reached out to you on Monday. If you have any further questions or concerns, feel free to contact us anytime at [email protected].
Andy R.
Horrific experience. Sales rep Brent Witthington was great up front, then disappeared when I needed help. Same but worse for account manager James Glenn. Support ignored my pleas for help. Everything they did was wrong and I cannot get it corrected. 30 minute call to customer support ended with "we will have someone contact you in 48 hours". I badly wanted this partnership to work. Now I just want to end it and get my money back. RUN the other direction,. This is a horrible company.
Response from HomesnapOct 29, 2021
Hi Andy, I'm so sorry to hear that you had a negative experience with Homesnap. I just spoke with our support team and I'm glad to hear that we were able to take care of this issue. We appreciate your patience while we worked to make this right for you. If you have any additional questions or concerns, feel free to reach out anytime.