Homesnap Reviews | Read Customer Reviews of homesnap.com

HomesnapReviews of homesnap.com

4.3329 reviews
Internet & Software
7200 Wisconsin Ave #200, Bethesda, Maryland

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Homesnap

About Homesnap

With easy-to-use mobile technology fueled by unmatched, real-time data intelligence, Homesnap is changing the way real estate agents connect with consumers and serve their clients. The industry-endorsed Homesnap platform leverages real-time data from over 200 MLSs to empower millions of consumers with a superior home search experience, while providing over 85% of U.S. agents with access to powerful mobile tools that automate their work and accelerate their success. The integrated Homesnap platform is transforming the industry by bringing real-time to real estate. More information can be found at www.homesnap.com.

Homesnap (homesnap.com) has 329 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: homesnap.com
Website: homesnap.com
Category: Internet & Software
Location: Bethesda, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 57% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Homesnap reviews

Showing 56 reviews with 1 star · Clear filters

JB
Nov 11, 2022
Spammers who don't validate email…
Spammers who don't validate email addresses. What an amateur setup
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LuAnn S.
Nov 3, 2022
Do NOT get their concierge service
Do NOT get their concierge service. It is a WASTE of money and you'll figure this out quickly enough but you'll be locked into a contract AND they lock-up your Google business acct to them, too. I am still trying to get them to turn OFF their control of my account two months later after six months of the worst results from ad spend I've seen. We got one deal closed from the effort. Terrible leads and customer service. The regular app is fine and helpful, but do not pay them extra money!!!
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Kris S.
Nov 1, 2022
A rep called me
A rep called me. We spoke and he showed me some additional benefits. I’m paying for the extra access. Two thing: the rep won’t call me back (after three attempts reach. ) The google business page is wrong and the app and website are not performing for me at all
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joe
Oct 5, 2022
I would never use this company due to…
I would never use this company due to the horrible customer service, empty promises to provide high quality leads and making it impossible to cancel your subscription. I have been trying for a week straight now to cancel my subscription. Have called and spoke with people 3 times and asked to talk with upper management or a supervisor with no way for them to do that except an worthless email. I have emailed them daily for them to confirm my subscription has been canceled with no answer. Last resort I have had to call my credit card company to inform them of this situation. STAY AWAY FROM THIS COMPANY!!!!!! HOMESNAP IS A HORRIBLE COMPANY AND WILL NEVER WORK WITH THEM AGAIN.
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Edwin H.
Apr 19, 2022
The WORST customer service
The WORST customer service you will ever experience. They charged my account and when I told them I didn't want the product they said they would refund the money. Then they stalled... for days and weeks.. and never refunded me. I disputed the charge to my CC company and they suddenly reached back out and promised a refund.. but never did.. stay away
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Texas Hills and Lakes Real E.
Apr 11, 2022
Without a notice
Without a notice, they renewed my account for $599. I cancelled the service and my credit card. They said they would give me the service for $199 and would refund me $400 if I released the dispute over the charge. That did not happen. Beware!
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Chris P.
Feb 1, 2022
Terrible customer service
Terrible customer service. You hold forever and no one answers. I have an email verifying that I was supposed to get a $200 credit and they never processed it. Finally got through to someone that told me they would take care of it. Nothing. Now one month into the new year and no response. Will probably have to reverse my credit card, because they refuse to respond.
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Mechelle Wagoner K.
Jan 4, 2022
Horrible customer service and leads
Horrible customer service and leads. Have been trying to cancel my account since 12/11/21. I call almost daily and supposedly only 1 person can cancel my account and she will not respond back. Getting ugly and my patience is gone!
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