homeriver.comReviews of homeriver.com

Linda White should be fired. She’s about as worthless as a penny. HOA fees have been on autopay for 4 years. Fees were raised and their system never adjusted causing my HOA fee to be short cents, yes cents. Without notice I was billed $25 a month in late fees, keep in mind my HOA payment is under $100 every single month. I found this out when I received a letter stating that I owed $175 in late fees (7 months they waited to notify me) from less than a few dollars that was owed. I immediately paid the money that was short and tried to get an answer on why my auto pay was not taking the correct amount as other homeowners in my neighborhood stated theirs automatically adjusted with the same system. I also felt that being charged hundreds of dollars in late fees for an error from their system was a little absurd. Especially when other homeowners aren’t having this problem. She blew it off like it wasn’t her problem. I’ve heard this same issue from other homeowners in different neighborhoods. She seems to like to discriminate against certain homeowners. To top it off, I tried to log in the other day to see if she removed the late fees but apparently my $175 was sent to an attorney for collections. I finally found the number and calked them. Now I’m supposed to pay over $1200, which is more than I pay in a year to my HOA, for a few dollars they didn’t take from my auto pay. 😂 This is why you NEVER buy a home with an HOA, and definitely not one that has Linda White‘s incompetent self attempting to run it. I guess this is what happens when businesses are hurting and they really need those couple dollars.

Moved into a home ac unit not working going on 4 days still no repair or estimate time when a repair will be made. It’s 100+ in Houston

HomeRiver Group is a property management company, more like mismanagement. The landlord for our house rental decided to contract with HomeRiver during the first few months of our tenancy. During the first few months working with HomeRiver Group, there was incredibly high turnover to the point that we really didn't know who our regional representative was. We also received redundant correspondence multiple times. The company also would not allow multiple tenants of the same dwelling to submit separate rent payments, which is borderline class warfare. Since that time, HomeRiver has fought against nearly every type of service request imaginable (e.g., pest control) - that was listed as covered by the landlord in our lease agreement. Each time, we had to reach out to our landlord and have him contact the company to confirm. Found out that this was because the company and/or most of the landlords it works with are cheap and refuse to provide basic resources to their tenants.

Do not trust these people. They lie, they switch documents out in your lease signings, they are 100% dishonest. There is a reason they do not have a review section activated people. Avoid!! They sent me over my lease renewal and said that there was a new required "resident benefit package" and that it would include renters insurance. When I got my bill for the 1st month on the renewal though they had on there a separate renters insurance fee. They then tried to claim that the benefit package does not include the renters insurance. When I presented the original documentation they stopped responding. They fee you to DEATH. currently paying $240 in extra fees on top of my rent. things like 2 renters insurances that wont cover anything of mine, all proceeds to owner. administration fees, it cost a fee of $40 just to be allowed to pay your rent, a fee because they have electric locks no one wants and hardly ever works, a monthly dog fee in addition to the pet deposit. just endless amounts of fees.

I would highly recommend to not involve yourself with this rental company. Since the beginning of our rental agreement, we have had nothing but issues. The biggest one is flooding we had in the basement due to a bad rain storm and a sump pump that stopped working. Called the emergency maintenance number and Sump pump was replaced within 24 hours but had three vendors come in to see what was needed to clear out the water that was in the basement along with sealing the basement. Didn’t hear anything for 3 weeks and by the time they decided on a vendor, mind you they went with the cheapest vendor because the sealing was not done well, the basement had already dried up and smelled awful. But I guess if they didn’t have to pay to dry out the basement, it saves them money but this will ultimately result mold and mildew problems in the future since it was not properly treated. Their lack in communication and responding back is horrible. Especially when it comes to utility charges they issue that we know we don’t owe but yet will not respond to email or phone when asked about them. We do not have a problem paying what we owe but if it’s something we have never paid before through them and it all of sudden pops up when we pay these utilities through the city, then we ask questions. We are moving out of the end of June due to the owner wanting to sell the house but I will be glad to no longer have to deal with this company.

AVOID AVOID AVOID HOMERIVER —— THE WORST EVER COMPANY We had the absolute worst experience with this property management company managing our multiple rentals in Kansas City, Missouri. -Zero Communication: They have no concept of communication. It's impossible to get a response from them, whether it's through phone or email. It's like they just don't care. Whenever we called the mainline, we were told that all the managers were unavailable and there were in the field working on people's properties or in meetings. When we called call the manager/s managing our properties, they never picked up and God knows when they ever returned our call.  -Irresponsible: Their level of irresponsibility is astonishing. They fail to follow through on anything, leaving both the property and the owner hanging. -Lack of Care: It's clear they do not care about the house or the property owner. They neglect maintenance and any issues that arise, showing a complete disregard for the condition of the properties. they kept charging us for broken things in the property. we had no cash flow from the properties from their horrible management.  -Tenant Neglect: They allowed the tenant to not pay rent and trash the house. No efforts were made to address the non-payment or the damages, leaving us with a financial and physical mess to clean up. -Total Mismanagement: Everything that can go wrong with a management company, this one has it. From start to finish, it has been a nightmare dealing with them. Avoid this company at all costs if you value your property and your peace of mind. This company is the epitome of unprofessionalism and negligence. Save yourself the headache and find a competent management team.

This company is absolutely terrible, if I could give negative stars I would and if you ever get Buffi Uher as your peppery manager then good luck to you. She never picks up the phone and takes days and weeks to respond to emails! It's a bunch of clowns running this business who don't give a rats ass about their tenants and have no for of customer service or etiquette. This is the worst renting experience I have ever had with this pathetic excuse of a business. Run as far as you can from these people.

I had been using the property management and it had been sold through the years until now it is HomeRiver Group. I had 3 properties under their management. It was like talking to a wall to get them to turn around a vacant property. It took them 5 weeks to even schedule a cleaning crew. The bushes in front had not been trimmed and the yard was a mess. They did trim the bushes in the backyard and fixed sprinklers to the point they were gushing water for 48 hours with no action on their part. The neighbor finally turned off the water. It is like toddlers are now doing property management. I've had to pay almost $900 in fees to get rid of them. Owners find another property management group, HomeRiver is the worst and I've owned rentals for 25 years. Tenants if they treat the people who pay them as if we don't matter, they will not treat you well at all. Don't rent from a HomeRiver management group.