homeriver.comReviews of homeriver.com

HORRIBLE!!!! They will find ANYTHING to completely screw you out of every single penny you have. The house we rented had ventilation that only worked in 2 rooms & every month when I went to pay rent, there were magically more things added & the charges just slowly crept up & up for the entire lease. Then when you try to call & get a hold of someone you get the most incompetent person to talk to. DO NOT RENT FROM THEM. They're sneaky & dirty. If I could leave 0 or negative stars I ABSOLUTELY would.

My oven stop working on 11/22/2025, I place a work order on 11/23/2025 with Meld Request. I made several requests. Finally someone came out on 12/1/2025 and stated it need to order the parts for the oven. It's now 12/12/2025 and I still don't have a work oven. SO, DIDN'T HAVE A WORKING OVEN FOR THANKSGIVING, what the the chances for CHRISTMAS!!!! Until than I'm placing a WORK ORDER EVERYDAY !!!

This group is a joke. They own a property that I have the unfortunate luck of living next to. There are two dying trees in their backyard that are overgrown into my backyard and are continually dropping large trees branches. It has already damaged the fence and is a serious safety concern. I have reported the issue 10+ times and they continue to give a bs line that "a vendor is assigned". This has been going on since last year. If you want someone that does their job don't use home river group!

I rented from 5/24 to 5/25. The entire experience was a nightmare. The Property Manager Selena Norris was a complete and absolute mess. When I moved in I asked why the grass was not cut, the home not cleaned, the trees not trimmed and the garage door not working. Her reply was that all of that was done and I needed to replace the battery myself. I di that and when we moved out we cleaned the home spotless, yet I was charged a cleaning fee, replacement for bulbs, the battery in the garage door remote at $150. It was originally $450. When I complained it dropped to $150 because as she stated they had to wipe down the counters. I had HOA violations that they didnt tell me about or warn me beforhand. Ihad to pay $250 to get the tees trimmed when they were not trimmed initially. I would avoid renting from them unless you get them to personally walk through the home in the beginning with you and then walk through with you when you move out. They will use old pictures of the place to justify fees or add pictures of things that are reasonably expected wear and tear to reduce your deposit. Not a good company to deal with.

Trying to get them to live up to the advertised discount they offered on a rental. No luck yet. I would avoid them

This company doesn't care about customers. They didn't properly screen a renter-who hasn't paid in months. The married renter has a criminal living in my home and is running a business out of it--but hasnt paid rent. HomeRiver only seem to care when you are signing the contract with them in the beginning. When you call or email with a problem, they will pass your call or email along to persons with no knowledge of your situation IF you actually get to talk to someone. The accounting department messed up my funds (the only rent the current person paid) and don't even make notes in the portal so that the owner can see what's happening. My actual leasing agent wasnt really the issue, the company's business practices are just shady....I don't think there's a benefit to the owner or renter. I could really go on, but just take my advice and USE A DIFFERENT COMPANY.

I’ve been in a homeriver group property for almost 4 years & in all that time the only thing that was done in the home is the toilet and septic tank flushed nothing else. Doors fell off the hinges. Celine fan fell completely down & lights in the kitchen fell & yet still no repairs. Me and my kids been without hot water since the ending of August but they want rent .. yeah I hope they get it. They sent a plumber out to look at the hot water heater & he said to me you see the box on top of the hot water heater .. yeah it’s fried I’m not messing with that cause I’m not an electrician. And he wrote in the meld an electrician is need but yet we still here since he came on Sept 8 . No electrician no hot water. DONT MOVE IN NOTHING THEY HAVE!!!

WARRING they are slum lords... black mold that they NEVER resolved, doors and windows that needed to be replaced... NEVER replaced. Was given a notice to vacate so they can remodel, moved out before the date and they still want me to pay a full months rent even though I am not there.